Customer Service Representative Ambassador
1 week ago
MCI is a leading provider of business process outsourcing and IT services. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and driving business results.
About the Role
We are seeking highly motivated and experienced individuals to join our team as Customer Service Representatives. In this role, you will be responsible for handling inbound customer inquiries, providing technical support, and resolving customer issues in a professional and courteous manner.
Key Responsibilities:
- Handle inbound customer calls, emails, and chats in a timely and efficient manner.
- Provide technical support and troubleshooting assistance to customers.
- Resolve customer complaints and issues in a fair and timely manner.
- Meet or exceed performance metrics and quality standards.
Requirements:
- High school diploma or equivalent required.
- 1-2 years of experience in customer service or technical support preferred.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet performance metrics.
Benefits:
- Competitive hourly rate.
- Opportunities for career growth and advancement.
- Comprehensive training program.
- Flexible scheduling options.
Why Join MCI?
MCI offers a dynamic and supportive work environment that fosters collaboration, innovation, and employee development. We are committed to helping our employees achieve their career goals and providing opportunities for growth and advancement.
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