Enterprise Lottery Campaign Manager

6 days ago


Ottawa, Ontario, Canada Ascend Fundraising Solutions Full time

We're seeking a driven individual to join our Customer Success team at Ascend Fundraising Solutions. As an Enterprise Customer Success Manager, you will play a key role in driving the success of high-value clients, overseeing all aspects of their lottery campaigns.

About the Role

This role requires a collaborative, data-driven approach to continuously test, iterate, and improve strategies that will drive sustainable growth and revenue. The ideal candidate thrives in a performance-based model where both company and client success are intertwined.

Key Responsibilities
  • Manage a portfolio of charity accounts, with a focus on high-value clients.
  • Collaborate with clients during the onboarding process to ensure a smooth transition onto our platform and timely campaign launches.
  • Stay informed about lottery regulations in the regions where clients operate and assist clients in maintaining compliance.
  • Develop and manage lottery campaign budgets, themes, and structures, including prizing strategies, ticket tiers, and bonus numbers.
  • Define key metrics and KPIs, and align them with clients' quarterly and annual goals.
  • Identify areas for testing and innovation, ensuring campaigns evolve with new tactics and strategies.
Requirements
  • Bachelor's degree in business, marketing, or a related field (preferred).
  • Minimum of 5 years in customer success, account management, or a similar role with a focus on enterprise-level clients, preferably in lottery campaigns, SaaS, or digital marketing.
  • Proficient in overseeing digital marketing campaigns, understanding data analytics, and improving performance through insights.
  • Ability to leverage data to drive campaign improvements and optimize results for clients.
  • Excellent communication and relationship-building skills, with a passion for ensuring client success.
  • Proven ability to manage multi-stakeholder projects, balancing strategic initiatives with tactical execution.


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