Enterprise Lottery Campaign Manager
6 days ago
We're seeking a driven individual to join our Customer Success team at Ascend Fundraising Solutions. As an Enterprise Customer Success Manager, you will play a key role in driving the success of high-value clients, overseeing all aspects of their lottery campaigns.
About the RoleThis role requires a collaborative, data-driven approach to continuously test, iterate, and improve strategies that will drive sustainable growth and revenue. The ideal candidate thrives in a performance-based model where both company and client success are intertwined.
Key Responsibilities- Manage a portfolio of charity accounts, with a focus on high-value clients.
- Collaborate with clients during the onboarding process to ensure a smooth transition onto our platform and timely campaign launches.
- Stay informed about lottery regulations in the regions where clients operate and assist clients in maintaining compliance.
- Develop and manage lottery campaign budgets, themes, and structures, including prizing strategies, ticket tiers, and bonus numbers.
- Define key metrics and KPIs, and align them with clients' quarterly and annual goals.
- Identify areas for testing and innovation, ensuring campaigns evolve with new tactics and strategies.
- Bachelor's degree in business, marketing, or a related field (preferred).
- Minimum of 5 years in customer success, account management, or a similar role with a focus on enterprise-level clients, preferably in lottery campaigns, SaaS, or digital marketing.
- Proficient in overseeing digital marketing campaigns, understanding data analytics, and improving performance through insights.
- Ability to leverage data to drive campaign improvements and optimize results for clients.
- Excellent communication and relationship-building skills, with a passion for ensuring client success.
- Proven ability to manage multi-stakeholder projects, balancing strategic initiatives with tactical execution.
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