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Residence Administrator

2 months ago

Kitchener, Ontario, Canada Wilfrid Laurier University Full time
Job Summary

The Residence Administrator is a key member of the Department of Residence team, responsible for providing exceptional customer service and administrative support to students, parents, and stakeholders. This role requires a high level of organizational skills, attention to detail, and ability to work independently with minimal supervision.

Key Responsibilities
  • Act as the main point of contact for the Department of Residence, responding to general inquiries via email and phone, and interacting with a diverse student population to provide support and direction throughout the application and room assignment process.
  • Manage the residence key inventory, including recordkeeping, distribution, and collection of keys, as well as processing key replacements and lock changes.
  • Assist in the administration of the Early Room Set-Up program, prepare daily room set-up schedules, and track completed student room set-ups.
  • Process residence room switches and withdrawals, including notification to various stakeholders and updating of permissions for OneCard access to residence buildings.
  • Support end of term check-out processes, including preparation of check-out bags and student key labels for all residence communities, and distribution of check-out information to all residence students.
  • Provide students with proof of residency letters, as required.
  • Assist in the review and updating of marketing and recruitment materials, including website content, and organize summer tour rooms and keysets.
  • Staff information booths at student recruitment events, such as Open Houses, Tour+ Day, and Headstart sessions, as required.
Qualifications
  • Minimum high school diploma plus one (1) year post-secondary school and one (1) to two (2) years related experience.
  • Well-developed organizational and time management skills with proven ability to set priorities, meet deadlines, and handle multiple tasks, frequent interruptions, and periodic pressures.
  • Proven ability to work independently and with minimal supervision, and to take initiative.
  • Excellent interpersonal and communication skills, both written and verbal, with a proven ability to handle and de-escalate difficult situations with discretion, tact, and diplomacy.
  • Proven ability to supervise student staff and enhance their performance through mentorship and coaching.
  • Understanding of basic accounting, with demonstrated ability to accurately analyze and interpret debit and credit activity on accounts.
  • Demonstrated sensitivity to current student issues such as gender neutrality, mental health, sexual violence, and the like.
  • Proven record of accuracy and attention to detail in a fast-paced multitasking environment.
  • Strong computer proficiency, including Word, Excel, PowerPoint, as well as Banner Student; intermediate Excel skills and familiarity with COUNT, COUNTIF, and VLOOKUP functionality would be an asset.
Compensation

This is a full-time, continuing position with a salary range of $33.72 to $35.66 per hour, with an annual step progression on anniversary date up to $38.55 per hour. Considerations for new hire step placements include qualifications and length/depth of required experience, relevant market rates for similar jobs, internal equity, and estimated learning curve in starting the job.

Hours of Work

The normal hours of work are 8:30 am to 4:30 pm, Monday to Friday. Flexibility in hours will be required, including evening and/or weekend work due to programming and events. When possible, the manager will adjust the work schedule so that no more than 35 hours are worked in a week.