Dedicated Client Support Specialist

2 weeks ago

Victoria, British Columbia, Canada Genetec Full time
About the Role

The Dedicated Client Care Specialist will serve as the primary point of contact for a select group of key customers at Genetec. This role requires a high level of technical expertise, strong communication skills, and the ability to build strong relationships with customers.

Key Responsibilities
  1. Technical Support: Provide expert technical assistance to customers via various channels, including email, phone, and on-site visits.
  2. Issue Documentation: Accurately document all customer issues in the Genetec CRM, Clarizen, and dedicated client SharePoint site.
  3. SLA Compliance: Ensure that all reported incidents are addressed in accordance with Genetec's Service Level Agreement.
  4. Account Management: Participate in regular management review conference calls with strategic accounts to discuss customer needs and provide updates on technical support.
  5. System Assessments: Conduct yearly on-site or remote system assessments for assigned strategic customer accounts to identify areas for improvement.
  6. Proactive System Diagnostics: Regularly perform proactive system diagnostics on clients' systems and provide detailed diagnostic reports.
  7. Issue Escalation: Escalate customer-related issues through proper channels to ensure timely resolution.
  8. Team Collaboration: Participate in Field Engineering, Solution Architect, or Project Management teams as part of a career development plan.
  9. Technical Documentation: Create and maintain technical documentation and articles to support customers and internal teams.
Requirements
  1. Education: Bachelor's degree in Computer Sciences, Computer Engineering, Electrical Engineering, or equivalent experience.
  2. Communication Skills: Excellent written and verbal communication skills.
  3. Genetec Product Knowledge: In-depth knowledge of Genetec products with at least 1 year of experience supporting Genetec products.
  4. Analytical and Troubleshooting Skills: Strong analytical and troubleshooting skills in both hardware and software.
  5. Multitasking and Adaptability: Ability to multitask, work iteratively, and adjust priorities of work.
Technical Requirements
  1. Windows Operating Systems: Excellent knowledge of Windows 8 and 10 & Windows server.
  2. Networking Principles: Excellent knowledge of networking principles and the IP protocol.
  3. PC Configuration and Troubleshooting: Experience with PC configuration and troubleshooting on Windows operating systems.
  4. Networking Equipment Configuration and Troubleshooting: Experience with networking equipment configuration and troubleshooting.
Preferred Qualifications
  1. Language Skills: Knowledge of Spanish or other languages.
  2. SQL Database Experience: Experience working with SQL databases.
  3. Certifications: MCSE and/or CCNA certification.
What We Offer
  1. Attractive Compensation Package
  2. Training Tuition Reimbursement Program
  3. Flexible Working Schedule

  • Dedicated Client Support Specialist

    2 weeks ago

    Victoria, British Columbia, Canada Genetec Full time

    About the Role:The Dedicated Client Care Specialist will serve as the primary point of contact for a defined subset of key customers at Genetec. This role requires strong technical expertise and excellent communication skills to provide top-notch support across all Genetec product lines.Key Responsibilities:Provide technical assistance to customers via...

  • Dedicated Client Support Specialist

    2 weeks ago

    Victoria, British Columbia, Canada Genetec Full time

    About the Role:The Dedicated Client Care Specialist will serve as the primary point of contact for a defined subset of key customers at Genetec. This role requires strong technical expertise and excellent communication skills to provide top-notch support across all Genetec product lines.Key Responsibilities:Provide technical assistance to customers via...

  • Dedicated Client Support Specialist

    2 weeks ago

    Victoria, British Columbia, Canada Genetec Full time

    About the RoleThe Dedicated Client Care Specialist will serve as the primary point of contact for a select group of key customers, providing exceptional technical support and expertise across Genetec's product lines.Key ResponsibilitiesProvide timely and effective technical assistance via various communication channelsDocument all customer interactions and...

  • Dedicated Client Support Specialist

    2 weeks ago

    Victoria, British Columbia, Canada Genetec Full time

    About the RoleThe Dedicated Client Care Specialist will serve as the primary point of contact for a select group of key customers, providing exceptional technical support and expertise across Genetec's product lines.Key ResponsibilitiesProvide timely and effective technical assistance via various communication channelsDocument all customer interactions and...

  • Dedicated Client Support Specialist

    3 weeks ago

    Victoria, British Columbia, Canada Genetec Full time

    About the RoleThe Dedicated Client Support Specialist will serve as the primary point of contact for a defined subset of key customers at Genetec. This role requires strong technical expertise and excellent communication skills to provide top-notch support and ensure customer satisfaction.Key ResponsibilitiesProvide technical assistance to customers via...

  • Dedicated Client Care Specialist

    1 day ago

    Victoria, British Columbia, Canada Genetec Full time

    About the RoleWe are seeking a highly skilled Dedicated Client Care Specialist to join our team at Genetec. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our valued customers.Key ResponsibilitiesProvide best-in-class technical support via email, phone, and on-site visits to customers...

  • Dedicated Client Care Specialist

    1 day ago

    Victoria, British Columbia, Canada Genetec Full time

    About the RoleWe are seeking a highly skilled Dedicated Client Care Specialist to join our team at Genetec. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our valued customers.Key ResponsibilitiesProvide best-in-class technical support via email, phone, and on-site visits to customers...

  • Client Support Specialist

    5 days ago

    Victoria, British Columbia, Canada Genetec Full time

    Client Support Specialist **About the Role** We are seeking a highly skilled Client Support Specialist to join our team at Genetec. As a Dedicated Client Care Specialist, you will act as the primary point of contact for a defined subset of key customers, providing best-in-class technical support across all of Genetec's product lines. **Key...

  • Client Support Specialist

    5 days ago

    Victoria, British Columbia, Canada Genetec Full time

    Client Support Specialist **About the Role** We are seeking a highly skilled Client Support Specialist to join our team at Genetec. As a Dedicated Client Care Specialist, you will act as the primary point of contact for a defined subset of key customers, providing best-in-class technical support across all of Genetec's product lines. **Key...

  • Client Support Specialist

    1 week ago

    Victoria, British Columbia, Canada Genetec Full time

    {"Job SummaryAs a Dedicated Client Care Specialist at Genetec, you will serve as the primary point of contact for a defined subset of key customers. Your primary responsibility will be to provide exceptional technical support across all of Genetec's product lines, including Video Surveillance, Access Control & LPR.Key Responsibilities* Respond to customer...

  • Client Support Specialist

    1 week ago

    Victoria, British Columbia, Canada Genetec Full time

    {"Job SummaryAs a Dedicated Client Care Specialist at Genetec, you will serve as the primary point of contact for a defined subset of key customers. Your primary responsibility will be to provide exceptional technical support across all of Genetec's product lines, including Video Surveillance, Access Control & LPR.Key Responsibilities* Respond to customer...

  • Client Support Specialist

    1 week ago

    Victoria, British Columbia, Canada Genetec Full time

    {"Job SummaryAs a Dedicated Client Care Specialist at Genetec, you will serve as the primary point of contact for a defined subset of key customers. Your primary responsibility will be to provide exceptional technical support across all of Genetec's product lines, including Video Surveillance, Access Control & LPR.Key Responsibilities* Respond to customer...

  • Client Support Specialist

    1 week ago

    Victoria, British Columbia, Canada Genetec Full time

    {"Job SummaryAs a Dedicated Client Care Specialist at Genetec, you will serve as the primary point of contact for a defined subset of key customers. Your primary responsibility will be to provide exceptional technical support across all of Genetec's product lines, including Video Surveillance, Access Control & LPR.Key Responsibilities* Respond to customer...

  • Client Support Specialist

    1 month ago

    Victoria, British Columbia, Canada Genetec Inc Full time

    Overview of the Role:The Client Support Specialist serves as the primary point of contact between Genetec and a select group of key clients. This position is focused on delivering exceptional Technical Support through various channels, including email and phone, as well as on-site assistance for all Genetec product offerings, such as Video Surveillance,...

  • Client Support Specialist

    4 weeks ago

    Victoria, British Columbia, Canada Victoria Cool Aid Society Full time

    Victoria Cool Aid Society is dedicated to ending homelessness and improving the lives of vulnerable individuals in our community. We offer a comprehensive benefits package, including pension, health and dental care, paid sick time, three weeks of vacation, and an employee and family assistance program. Our commitment to professional development is evident...

  • Client Support Specialist

    1 month ago

    Victoria, British Columbia, Canada Genetec Inc Full time

    Overview of the Role:The Client Support Specialist serves as a crucial link between Genetec and a select group of valued clients. This position is primarily focused on delivering exceptional Technical Support through various channels, including email, phone, and onsite assistance, covering all of Genetec's product offerings such as Video Surveillance, Access...

  • Client Support Specialist

    1 month ago

    Victoria, British Columbia, Canada Genetec Inc Full time

    Overview of the Role:The Client Support Specialist serves as the primary point of contact between Genetec and a select group of important clients. This position is crucial for delivering exceptional Technical Support through various channels including email, phone, and onsite visits across all Genetec product offerings such as Video Surveillance, Access...

  • Client Care Specialist

    6 days ago

    Victoria, British Columbia, Canada Genetec Full time

    Client Care Specialist **About the Role** We are seeking a highly skilled Client Care Specialist to join our team at Genetec. As a Dedicated Client Care Specialist, you will act as the primary point of contact for a defined subset of key customers, providing best-in-class technical support across all of Genetec's product lines. **Key Responsibilities** *...

  • Client Care Specialist

    6 days ago

    Victoria, British Columbia, Canada Genetec Full time

    Client Care Specialist **About the Role** We are seeking a highly skilled Client Care Specialist to join our team at Genetec. As a Dedicated Client Care Specialist, you will act as the primary point of contact for a defined subset of key customers, providing best-in-class technical support across all of Genetec's product lines. **Key Responsibilities** *...

  • Senior Client Support Specialist

    1 month ago

    Victoria, British Columbia, Canada Intact Financial Corporation Full time

    At Intact Financial Corporation, our workforce is central to our mission: assisting individuals, enterprises, and communities to thrive during prosperous times and remain resilient during challenges. By joining our organization, you will embody this mission alongside a dedicated team of professionals. We encourage personal and professional development...