Optical Operations Manager

1 week ago


Windsor, Ontario, Canada Luxottica Full time
Company Overview

Luxottica is a leading eyewear industry leader, passionate about bringing people better sight. With over 35 years of experience in vision care, we strive to deliver high-quality products and services to our customers.

We are committed to developing the optical industry while providing exceptional customer service and sales techniques needed to grow in your career.

Salary

Your salary will be determined by multiple factors, including your qualifications, skills, and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan as part of our total rewards package.

Job Description

The Assistant Manager acts as a leader in absence of or in support of the Store Manager. You will represent Luxottica as the premier destination for all vision needs within the community and deliver key performance metrics.

The role requires strong leadership and communication skills, with a focus on delivering quality and improvement to exceed all key performance indicators (KPIs).

Key Responsibilities

• Deliver quality and improvement to exceed all KPIs: Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
• Strong understanding of retail business translating to positive sales, business results, and understanding the market and competitors
• Supports store business plans to maximize sales and profit
• Partner with store manager to lead and develop team
• Delivers clear, constructive, timely feedback and partners with Store Manager on development
• Executes visual directives and maintains store appearance
• Maintains positive working relationship with doctors
• Promotes team compliance to all policies
• Performs administrative duties
• Works a flexible schedule, including nights and weekends

Required Skills and Qualifications

To be successful in this role, you will need:

• High School graduate or equivalent
• 1+ year(s) management/supervisory experience with direct reports
• Knowledge of retail operations, processes, and policies
• Strong basic math skills
• Familiarity with cash register, computers, and calculators
• Strong command of the English language for all written correspondence and oral communication
• Strong communicator and listener
• Demonstrated high-level of selling skills
• Proven ability to problem solve

Preferred Qualifications

Prior experience in leadership positions within retail and customer service industries is preferred. Knowledge of basic optics and current store merchandise is also beneficial.

Benefits

Luxottica offers a first-class total rewards package, including health care, retirement savings, paid time off/vacation, and various employee discounts.

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