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Regional Development Manager

1 week ago

Hamilton, Ontario, Canada NCR Corporation Full time

Company Overview

NCR Corporation is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. With over 140 years of experience, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments.

We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth.

Job Description

The Territory Manager provides management and coaching support to employees in a designated territory within a region in order to meet customer Service Level Agreements (SLA). He/she effectively manages all territory activities to ensure delivery of on-site support services by promoting and improving customer and employee satisfaction.

Key Responsibilities:

  • Develop and maintain working relations with key customers in designated territory.
  • Advise customers about service and service delivery, including maintenance agreements and SLAs.
  • Respond to customer opportunities, issues and complaints in a timely manner.
  • Maintain existing maintenance bases while promoting and pursuing additional contract maintenance, ancillary sales and other revenue-producing opportunities.

Required Skills and Qualifications

Education: Four-year university degree or equivalent in Engineering, Computer Science, or related technical disciplines or in Business Administration.

Experience:

  • Equivalent experience or combination of education and experience will be considered on an exception basis.
  • Previous experience as a group, team or project leader; other supervisory/leadership capacity in technical services or support is preferred.
  • Five years' work experience in hardware and/or software support.

Benefits

NCR Corporation offers a comprehensive benefits package that includes medical, dental and vision insurance, 401(k) plan, paid time off and holidays.

Others

Direct supervision of 20+ employees.

Able to travel as needed based on business needs.

Able to manage a changing environment.