PSP Development Manager Leader

4 days ago


Red Deer, Alberta, Canada Sandoz International GmbH Full time

About Us

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Sandoz International GmbH is a leading company in the generic and biosimilar medicines sector, touching the lives of almost 500 million patients last year.

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We are proud of this achievement, but we have an ambition to do more. With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines sustainably.

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Job Description

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The PSP Development Manager will be responsible for reconciling the execution of our Sandoz Patient Support Program strategy with validation of certain operational tasks at third-party vendors.

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This individual will oversee Field Case Managers (third-party vendors), drive quality execution of services to patients and healthcare professionals, manage strategic partnerships with key centers, and build and maintain customer relationships.

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Your Key Responsibilities

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  • Work with Sandoz PSP vendors for excellence in customer and patient support, ensuring nurses and Field Case Managers (FCMs) are optimally managed.">
  • Segment and prioritize centers in collaboration with Sales and aligned with Marketing strategy.">
  • Engage with senior clinical and managerial staff within key accounts to facilitate dialogue around improvement of Sandoz PSP services.">
  • Acquire Sandoz PSP-related products knowledge, understand and apply related brand strategies and tactics, and ensure FCMs execute optimally.">
  • Gain in-depth understanding of current service challenges on a local and regional basis and remove obstacles.">
  • Monitor FCM performance, ensure they receive proper coaching, and that they are adequately trained on diseases, products, policies, and procedures.">
  • Participate in Sandoz PSP field FTE hiring process with supporting third parties.">
  • Prepare detailed project plans outlining the key success factors for the implementation of projects.">
  • Work collaboratively with cross-functional team members to ensure optimal communication, collaboration on priorities and opportunities, and implementation of initiatives.">
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Requirements and Qualifications

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  • Bachelor's degree in science, administration, or another relevant field.">
  • Minimum 10 years' experience in the pharmaceutical industry.">
  • At least 5 years in direct interaction with customers (sales and/or marketing).">
  • Minimum 5 years' experience in PSP.">
  • Recognized interpersonal skills, including empathy.">
  • Advanced business planning and analytical skills.">
  • Demonstrated experience in leading groups to exceed expectations.">
  • Ability to work with multiple levels of stakeholders and reconcile the expertise of multi-functional teams.">
  • Advanced organizational and decision-making skills.">
  • Patient and customer service orientation. Ability to manage problem situations and customer complaints.">
  • Ability to innovate and develop new ideas that give a competitive edge.">
  • Very good knowledge of the Canadian and provincial pharmaceutical market, including the regulatory environment and patient coverage.">
  • Excellent oral and written presentation skills.">
  • Due to the nature of our operations, oral and written fluency in English is required for regular communication with customers, partners, and/or colleagues, whether in Canada or internationally.">
  • Experience with specialty drugs and biologics.">
  • Being based in Alberta.">
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What You'll Get

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  • A minimum of three weeks' vacation.">
  • Paid time off in addition to your annual vacation and statutory holidays.">
  • Time back between Christmas and New Year's Day with full pay.">
  • Group pension plan with substantial employer contributions.">
  • Generous and flexible group insurance coverage through our private plan.">
  • Employee and family assistance.">
  • Hybrid work formula offered.">
  • Parental leave – supplemental top-up payments up to 100% of base salary, regardless of gender or sexual orientation.">
  • Career enhancement and development, including learning, training, and professional recognition opportunities.">


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