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Insurance Claims Assistant

1 week ago

Calgary, Alberta, Canada Peace Hills Insurance Full time
Job Summary:

The Insurance Claims Assistant role at Peace Hills Insurance requires a highly organized and detail-oriented individual to support the administration of automobile injury benefits. Key responsibilities include reviewing and paying approved treatment invoices, preparing document packages, and sending standard claims letters and forms. The ideal candidate will possess strong MS Office skills, excellent organizational and interpersonal skills, and the ability to prioritize and respond promptly to requests with a focus on customer service.

Key Responsibilities:

• Assist claims advisors and management in the execution of accident benefits claims function
• Review and process approved treatment invoices for payment
• Prepare and disseminate document packages to stakeholders
• Develop and maintain relationships with clients and partners
• Manage incoming and outgoing calls and correspondence
• Coordinate medical appointments (IMEs, IDEs, FCEs) and order medical records
• Maintain accurate records and file systems for closed claim files
• Ensure timely and efficient sorting and distribution of daily mail within claims
• Implement and manage open activities using an abeyance system
• Document accident benefits files with relevant notes and attachments
• Participate in internal and external meetings and seminars
• Provide backup and relief support for claims coordinators as needed

Requirements:

• Strong MS Office skills, including Excel, Word, and Outlook
• Excellent organizational, time management, and interpersonal skills
• Ability to prioritize and respond promptly to requests with a focus on customer service
• Post-secondary diploma or degree, and/or working towards a CIP/FCIP designation
• Background or knowledge of insurance, and 1+ year experience in a similar role

About Us:

Peace Hills Insurance prioritizes employee well-being and productivity by offering a competitive base pay and a supportive work environment.