Facilities Management Specialist

2 weeks ago

Ottawa, Ontario, Canada JLL Full time

JLL is shaping the future of commercial real estate

We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

In this role, you will assist the Facility Manager in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management.

Key Responsibilities:

  • Using industry and client best practices, plans, schedules, coordinates and assigned all frequency and work type maintenance activities for group or team of responsibility
  • Communicate KPI and SLA requirements to in a timely way and partner to identify service delivery improvements and savings; manage third-party contractors/vendors with respect to work order completion
  • Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experience
  • Ensure appropriate and prompt follow up with customers, technicians, and vendors
  • Interface with Vendors including providing direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption. Provide Vendor Coaching on Corrigo
  • Manage operations to mitigate operational risk
  • Responsible for overall integrity of the CMMS (Corrigo) and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives
  • Ensure client satisfaction at all levels in the organization, and demonstrate leadership, responsiveness, and creativity.
  • Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction.
  • Demonstrate strong collaboration and teamwork within the account team by driving the development and implementation of IFM best practices and innovations.
  • Ensure Safety First culture is executed at workplace.
  • Work together, lead by example, be a team player and collaborate with Facilities Manager, Engineering team and co-workers.

Requirements:

  • 3-4+ years' experience with facilities management and managing CMMS/work order applications
  • Understanding of building maintenance and mechanical systems; will work closely with engineering team on facility upkeep
  • Superior customer service skills and a strong orientation to provide exceptional JLL customer experience
  • Proficient in MS Office, and possess strong written, verbal and people skills
  • Must be proficient at Excel Spreadsheets and have capability of customizing administrative reports

About JLL:

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

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