IT and Network Infrastructure Specialist
2 weeks ago
We are seeking a highly skilled IT and Network Infrastructure Specialist to join our team at Inline Communications Inc.
About the Role:
This is a full-time, permanent position that requires a strong background in IT network administration and VoIP systems deployment. The successful candidate will be responsible for designing, deploying, and managing our customers' and our own IT and VoIP infrastructure.
The ideal candidate will have 2+ years of experience in IT support, with a focus on Microsoft 365 administration and VoIP. They will also have strong networking skills, including experience with LAN, WAN, VPN, and firewall setups. Proficiency in Linux system administration and proven experience with SIP/VoIP are essential.
Key Responsibilities:
- Voice over IP (VoIP) systems deployment and troubleshooting
- Migrate, manage, and support Microsoft 365 platform applications
- Install, configure, and maintain Linux-based systems for internal and client environments
- Troubleshoot and resolve network connectivity issues, including LAN/WAN configurations and firewall management
- Provide on-site or remote technical support to address hardware and software issues
- Document as-built configurations for implemented systems
- Manage and maintain network monitoring and alerting tools
- Configure, document, and manage network security, including firewalls, intrusion prevention, incident response, and escalation
- Coordinate service calls and work with service providers to resolve problems and malfunctions
- Escalate issues to vendors and/or other internal groups and collaborate to resolve complex issues
- Support the user community by executing service requests for Moves, Adds, Changes
- Perform data backups and disaster recovery operations
- Implement network traffic and security monitoring software and optimize server performance
- Configure servers in a virtual environment
Requirements:
- Post-secondary education or equivalent experience in Network/VoIP Administration or a related field
- Fluent English communication skills with customers
- 2+ years of experience in IT support, with specific expertise in Microsoft 365 administration and VoIP
- Strong networking skills, including experience with LAN, WAN, VPN, and firewall setups
- Proficiency in Linux system administration and proven experience with SIP/VoIP
Benefits:
- Estimated Salary: $60,000 - $80,000 per year
- Bonus pay
- Commission pay
- Overtime pay
- Automobile allowance
- Casual dress
- Commuter benefits
- Flexible schedule
- On-site parking
- Paid time off
- Profit sharing
- Tuition reimbursement
- Work from home
Location:
The position will primarily work in an office setting. Position will also require some driving and fieldwork on customer's premises.
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