Counter Sales Associate
2 weeks ago
We are seeking a highly skilled and customer-focused Counter Salesperson to join our team at EMCO Corporation. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a clean and organized counter area, and supporting the Inside Sales and Outside Sales functions.
Key Responsibilities:
- Assist customers with purchases at the Profit Centre counters
- Research products and provide recommendations to customers
- Drive sales growth through effective merchandising, product promotion, and lead generation
- Enter, pick, and pack sales orders generated at the counter
- Maintain and clean the counter area, including merchandising displays
- Inform the buyer when stock levels are low
- Follow up on backorders with vendors and provide customers with accurate delivery dates
- Process returns and warranty claims in compliance with procedures
- Navigate and resolve customer concerns and complaints
Requirements:
- Grade 12 diploma or equivalent; college and/or university degree an asset
- A minimum of 2 years of experience in customer service or counter sales
- Excellent customer service and verbal communication skills
- Strong relationship-building skills with customers, vendors, and teammates
- Ability to learn and operate applicable software systems used to process orders
- Experience working in a fast-paced environment
- Intermediate math skills with a strong attention to detail
- Ability to learn material handling equipment operation
- Strong work ethic and high standard of integrity
- Ability to work independently and as part of a team
Preferred Skills:
- Previous experience with plumbing and building products sold at the Profit Centre
- Ability to use the Internet for problem-solving and finding alternative solutions
- Experience using Trend, Eclipse, Word, Excel, and Outlook
Salary Range: $42,000 - $47,000 per year
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