Loan Processing Team Lead

6 days ago


Windsor, Ontario, Canada UMortgage LLC Full time
Company Overview

At UMortgage LLC, we prioritize providing exceptional customer service experiences throughout the loan process. Our customer-centric approach focuses on home purchases and refinances, emphasizing consumer education, real estate agent relationships, and a personalized experience for home buyers. We strive to empower our team members to deliver best-in-class services while fostering long-lasting relationships.

Job Description

We are seeking an experienced Processing Pod Leader who can oversee a team of loan processors, ensuring pipeline efficiency, compliance, and excellent service delivery. This individual will serve as the key escalation point and liaison between clients, processors, and the sales team, guaranteeing smooth file progression through the loan process. The successful candidate will be responsible for coaching, mentoring, and driving accountability within their processing team, promoting a collaborative and high-performance culture. The ideal candidate should possess strong leadership skills, problem-solving abilities, and exceptional communication skills, with a background in loan processing and leadership. Key responsibilities include embracing and embodying our company's core values, overseeing a team of loan processors, conducting daily quality reviews, taking ownership of escalated loan files, and proactively communicating with internal and external parties.

Required Skills and Qualifications

To excel in this role, candidates must have at least 3 years of mortgage loan processing experience and 2+ years of current leadership experience in a processing or operations role. They should also have experience with both broker and correspondent lending, along with strong knowledge of underwriting guidelines, loan origination systems, and compliance requirements. Proficiency in Salesforce and Arive is highly preferred, and familiarity with UWM, Windsor, AFR, or Kind Lending is required. Strong communication skills, the ability to manage high-volume loan pipelines, and a proactive approach to issue resolution are essential. Additionally, candidates should be able to thrive in a fast-paced, high-accountability environment, demonstrating a strong sense of urgency, attention to detail, and time management skills.

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