Insurance Solutions Specialist

6 hours ago


Vancouver, British Columbia, Canada Western Coast Insurance Services Full time

As a Insurance Solutions Specialist at Western Coast Insurance Services, you will play a vital role in delivering exceptional customer experiences. The company has over 220 locations across Canada and more than 2,100 team members.

The successful candidate will be responsible for proactively meeting customers' needs in a high-volume contact center environment. You will manage incoming call queues, maintain low wait times, and strive for one-touch resolution for customers.

You will optimize sales opportunities during each call, prioritize customers' needs, and quickly access information from online databases to complete transactions efficiently. Additionally, you will make outbound calls for customer policy renewals and account reviews, adapting your sales strategy based on the nature of each call and customers' priorities.

To excel in this role, you should possess a Level 1 General Insurance License, although training and support will be provided if you are unlicensed. A passion for customer service, 2-3 years of experience in sales or customer service, excellent phone etiquette, and professional experience building rapport with customers are essential skills.

PREFERRED QUALIFICATIONS:

  • Call center experience
  • Level 1 General Insurance License preferred
  • Previous insurance experience preferred
  • Adept at retrieving customer data efficiently
  • Recent post-secondary or vocational training

This is a full-time opportunity with a salary range of $45,000 - $67,000 per year, offering a competitive package including benefits. If you're passionate about customer service and have a strong desire to grow in your career, we encourage you to apply.



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