Technical Support Professional

3 days ago


Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

About this role:

Global Banking Technology & Operations (GBTO) is seeking a skilled Technical Support Professional to deliver day-to-day services to Global Banking & Investor Solutions (GBIS) Business Units and their clients. As a key member of our team, you will work closely with IT & Operations teams to meet the evolving needs of our clients and market requirements.

Key Responsibilities:

  • Support users of regulatory reporting and trading applications.
  • Monitor processes and infrastructure.
  • Manage the resolution, tracking and documentation of incidents and requests.
  • Communicate with users and other teams.
  • Participate in Change Management / Release Management (CMRM) processes.
  • Contribute to development projects within an agile team.

Requirements:

  • Experience working in a similar role in a complex information system environment.
  • Ability to structure, document, and share knowledge.
  • Familiarity with monitoring and job scheduling concepts.

Our Culture:

At Societe Generale, we value commitment, responsibility, team spirit, and innovation. We believe in fostering a culture of continuous development, encouraging our employees to grow and thrive. If you are passionate about delivering exceptional results and making a meaningful impact, we invite you to explore this opportunity.

Benefits:

  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A diverse and inclusive work environment.

Application Instructions:



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