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Operations System Damage Claims Specialist

2 months ago

Penticton, British Columbia, Canada FortisBC Full time
{"h1": "Damage Claims Representative", "p": "At FortisBC, we are seeking a highly skilled Damage Claims Representative to join our team. As a key member of our operations team, you will be responsible for ensuring that all data and information supporting damage claim invoices is accurate and complete. Your attention to detail and organizational skills will be essential in preparing timely billing to customers, distributing customer invoices, and processing claims-related work orders and notifications.

In this role, you will work closely with managers and supervisors to resolve customer disputes, create supporting documentation for billing arrangements, and apply discounts where required. Your excellent communication skills will be crucial in responding to internal and external customer inquiries, both verbally and in written communications.

If you have a strong background in customer service, claims processing, and billing, and are looking for a challenging opportunity to grow your career, we encourage you to apply.

**Responsibilities:**

* Ensure accuracy and completeness of data and information supporting damage claim invoices
* Prepare timely billing to customers
* Distribute customer invoices and supporting documentation
* Process claims-related work orders and notifications
* Resolve customer disputes and create supporting documentation for billing arrangements
* Respond to internal and external customer inquiries

**Requirements:**

* High school graduation plus a minimum of a post-secondary education certificate in a legal field
* Minimum of two years of directly related work experience
* Excellent customer service and communication skills
* Strong organizational and analytical skills
* Ability to work in a fast-paced environment and meet tight deadlines

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and inclusive work environment

If you are a motivated and detail-oriented individual with a passion for customer service and claims processing, we encourage you to apply for this exciting opportunity.

**Note:** Prior to the interview, Talent Acquisition will conduct a full employee general record review. This role is covered under the FortisBC/MoveUP Collective Agreement.

**About FortisBC:**

FortisBC is a leading energy provider in British Columbia, committed to delivering safe, reliable, and sustainable energy solutions to our customers. We are proud to be a Top Employer in BC and offer a diverse and inclusive work environment.

**How to Apply:**

To learn more about the recruitment process with FortisBC, please visit the You're Applying. What now? page for additional information.

**FortisBC's Commitment to Reconciliation:**

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. We are committed to Reconciliation with Indigenous Peoples and are guided by our Statement of Indigenous Principles.

**Contact Us:**

If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information].

**Equal Employment Opportunity:**

FortisBC is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible work environment.

**Accommodation:**

FortisBC will provide reasonable accommodation to applicants with disabilities. If you require accommodation during the application or interview process, please contact us at [insert contact information].

**Language:**

English (Canadian English)

**Language Code:**

en-US