Enterprise IT Consultant

We are seeking an experienced Enterprise IT Consultant to join our team at Magna. This role is responsible for ensuring the performance of in-house computing systems meets global IT standards. The ideal candidate will have a strong background in IT operations and possess excellent analytical, problem-solving, and communication skills.

Magna is a leading mobility technology company with over 65 years of experience. Our team of experts develops innovative solutions that drive industry-leading automotive technologies. We believe in investing in our employees and providing them with the support and resources they need to succeed.

The Senior IT Customer Services Analyst's role involves:

• Ensuring performance obligations of in-house computing systems meet global IT standards.
• Gathering and analyzing data to support system management, maintenance, and performance.
• Serving as the primary IT escalation point for senior leadership onsite.
• Generating and compiling reports on findings, including probable causes and possible solutions to systems issues.

Key responsibilities include:

• Providing guidance and instruction to team members.
• Leading IT projects, audits, and security compliance initiatives.
• Analyzing day-to-day functions and processes of infrastructure, software, and database resources.
• End-user support and ensuring local IT infrastructure is operational.
• Supporting project managers, systems administrators, and end-users to define systems goals and resolve issues.
• Identifying and establishing scope and parameters of systems analysis.
• Developing and documenting research methodologies for use by other personnel.
• Conducting research on hardware and software products to justify recommendations.
• Creating systems and performance models, specifications, diagrams, and charts.
• Preparing and delivering reports, recommendations, or alternatives addressing existing and potential trouble areas.

The ideal candidate will have:

• A minimum of 5 years of work-related experience.
• Proven experience with Microsoft Office Suite, including Office365.
• Experience with setup, troubleshooting, and deployment of Android and iOS devices.
• Extensive experience with core software applications, knowledge of Matrix42 and Empirum an advantage.
• Proven experience in end-user support.

PREFERRED QUALIFICATIONS:

• Proven experience in IT operations processes and ITIL.
• Experience with PowerShell and PowerBI.
• Extensive knowledge of Active Directory, Group Policy, and Organizational Units.
• Extensive knowledge supporting Microsoft Windows Operating Systems, both Server and Workstation.
• Ability to effectively troubleshoot Local Area Network issues.

$80,000 - $110,000 per year based on location and experience.

We offer a competitive salary, benefits package, and opportunities for professional growth and development.