Game Operations Director

2 weeks ago


Montreal, Quebec, Canada Pixel United Full time
Key Responsibilities

This is an exciting opportunity to be part of a world-class team that creates remarkable hit games. As Director of Game Operations, you will play a critical role in developing and executing our live operations strategy. You will own the roadmap for building new live operations features, campaigns, and tools that deliver significant performance uplift and/or operational efficacy.

You will partner with our business analysts team to structure and understand analyses that improve the impact of campaigns and live ops features. Owning player engagement KPIs, monetization, and retention, you will have the opportunity to develop a team of live ops managers.

  • Lead a cross-functional live operations team and manage the live operations strategy for new social casino applications.
  • Develop new live ops features and campaigns to drive monetization and engagement.
  • Owning the long- and short-term features and tools roadmap based on live operations priorities and performance.
  • Measure and analyze the success of campaigns and features and optimize their performance through A/B testing.
  • Be an expert on industry trends to evolve our thinking and share best practices.
  • Manage and mentor live ops/CRM managers to increase their impact on the business, develop their functional and domain expertise, and increase job satisfaction.
  • Work closely with data science team to identify and operationalize player segments.
  • Establish and improve processes to ensure time and resources are spent efficiently and effectively.

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