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Support Architect

1 month ago

Canada SAP Fioneer GmbH Full time

About SAP Fioneer GmbH

We are a global software company that builds innovative solutions for the financial services industry. Our team is passionate about creating cutting-edge technology that enables banks, insurance companies, and challengers to succeed in today's fast-changing market.

Your Role

As a Support Architect, you will be a trusted advisor to our customers, helping them define the best solutions for their needs and providing proactive improvement suggestions to enhance solution efficiency and product feature evolution. You will work closely with customers to resolve escalated situations, reduce incidents, and standardize change management processes in accordance with compliance requirements.

Your Responsibilities

  • Develop complex frameworks covering diverse topics such as compliance, business processes, quality assurance, and multiple landscapes.
  • Evaluate risks, impact, and estimation for change requests and other customer requests.
  • Build strong relationships with key stakeholders from product support, engineering, and service delivery, as well as across different divisions of SAP Fioneer.
  • Ensure continuous improvement and development through defining service enhancements and improvement roadmaps.
  • Establish the trusted advisor role at customer sites and ensure customer satisfaction.
  • Anticipate customer needs and deliver high-quality, value-added services and solutions that elevate the profile of our products and company in the eyes of our clients.

Your Profile

  • Strong experience in an architectural role with a focus on identifying innovation potential with customers.
  • Strong experience in the financial services environment as an enterprise solution architect.
  • Experienced in application value discussions and identifying innovation potential.
  • Strong experience in stakeholder management at all levels, delivering clear status on service delivery and efficiency.
  • Confident and impactful communicator and manager of senior stakeholders, both written and verbal, able to clearly explain the program to non-technical and technical audiences.
  • Previous experience working with business stakeholders as a technical expert.
  • Experience planning and coordinating technology resources balanced against operational needs.
  • Open-minded, innovative thinker, and adaptable to changes, enjoying working in an agile environment.

What We Offer

  • Opportunity to shape the fast-changing financial services landscape.
  • Flexibility to work and gain experience in different areas of the company as you grow your career.
  • Fast-paced start-up type culture with an experienced team, strong brand, and an enviable product portfolio.
  • Work with some of the smartest and most driven individuals around the world.
  • Competitive compensation package and countless growth opportunities.
  • Flexible working policy, so you can work when and where it's comfortable for you.
  • Unparalleled impact + Exponential growth + The best of both worlds + Bold innovation + Constant development.
  • Lean hierarchy environment with a focus on your growth in providing individual career paths.

Welcome to the World of Fioneers

At Fioneer, we combine rock-solid technology with bold creativity. We work in partnership with our clients to build a financial ecosystem that is resilient, inclusive, and future-fit. We are investing and building the financial services platforms and offerings that are able to help our clients succeed and win in the fast-changing financial services industry and ecosystem. Our systems are already market leaders in today's world and will be the leading foundation for our clients' success in the future. Join us if you want to be part of creating the FSI world of tomorrow and enter into a future-proof career.