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Retail Sales Associate

4 weeks ago

Thunder Bay, Ontario, Canada Michaels Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our store team, you will be responsible for delivering exceptional customer service, maintaining a well-merchandised store, and supporting our sales floor operations.

Key Responsibilities
  • Provide a fast and friendly checkout experience for customers
  • Help customers shop and locate products, and provide solutions to their needs
  • Engage customers on our Rewards program and Private Label Credit Cards, and complete enrollments
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in truck unloading, stocking, and planogram (POGs) processes
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
Preferred Qualifications
  • Retail and/or customer service experience preferred
Work Environment

This role is based in a public retail store setting, with a climate-controlled environment. Some stock rooms may not be climate-controlled, and some outdoor work may be required to retrieve shopping carts or unload trucks. The Frame shop contains glass cutters and heat presses, and work hours may include nights, weekends, and early mornings.

Michaels is an Equal Opportunity Employer, committed to creating a diverse and inclusive work environment. We are here for all Team Members and all Makers to create, innovate, and be better together.