Bilingual Enrolment Services Specialist

1 month ago

Montreal, Quebec, Canada Sun Life Full time
Job Description

As a key member of the Sun Life team, you will be responsible for delivering exceptional customer service to our external clients and internal business partners. Your primary focus will be on the accurate and timely implementation and ongoing support of our Group Benefits Enrolment capabilities and related services.

Key Responsibilities
  • Provide exceptional customer service to our external clients and internal business partners
  • Project Lead the implementation of our Enrolment services for new clients and re-enrolment for our existing clients
  • Create client-specific project plans, manage all enrolment deliverables, and ensure accurate setup of Sun Life Financials' systems as it impacts enrolment
  • Monitor task assignments with internal and external project team members on an ongoing basis
  • Negotiate with internal and external partners to ensure Sun Life's ability to accurately administer the desired enrolment experience
  • Gather accurate and complete client requirements
  • Understand customer expectations and plan design, and match these with Sun Life specifications
  • Understand the member experience and how plan design and system set up impacts that experience
  • Complete member web experience testing to ensure desired experience is achieved
  • Monitor and lead live enrolments, manage and resolve issues/escalations by presenting creative solutions to resolve issues around capability
  • Complete member data analysis for pre and post enrolment and coordinate updates as required
  • Prepare and present member enrolment experience to client, as required
  • Act as subject matter expert for Enrolment in various projects and initiatives
Requirements
  • Project management, facilitation and problem-solving experience
  • Customer focus and proven ability to develop and nurture client relationships
  • Strong interpersonal and communication skills to facilitate and build effective relationships with key stakeholders
  • Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada
  • Strong organizational skills and attention to detail
  • Ability to manage changing priorities and manage workflow accordingly over multiple projects, assess and manage risks or conflict, and drive resolution
  • Experience with MS Office programs (Excel, PowerPoint, Word)
  • Ability to negotiate, consult, make decisions and persuade
  • Ability to promote partnership, innovation and continuous improvement
Assets
  • PMP designation
  • Experience in Group Benefits and administrative practices
  • Plan design, plan set up and flexible benefit plan knowledge
  • Knowledge of the Sun Life Financials' Group Benefits Member Experience
What's in it for you?
  • Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
  • We're honoured to be recognized as a 2024 Best Workplaces by Great Place to Work Canada
  • Internal mobility is supported by leaders who are dedicated to fueling your professional growth.
  • Flexible Benefits from the day you join to meet the needs of you and your family
  • Pension, stock, and savings programs to help build and enhance your future financial security
  • The opportunity to move along a variety of career paths with amazing networking potential

  • Aircraft Enrollment Specialist

    2 weeks ago

    Montreal, Quebec, Canada CAMP Full time

    About the RoleCAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. As an Enrollment Analyst, you will play a crucial role in ensuring the accuracy and efficiency of our systems.Key ResponsibilitiesEnroll new aircraft onto CAMP application utilizing customer furnished and/or...

  • Aircraft Enrollment Specialist

    2 weeks ago

    Montreal, Quebec, Canada CAMP Full time

    About the RoleCAMP Systems is a leading provider of aircraft compliance and health management services to the global business aviation industry. As an Enrollment Analyst, you will play a crucial role in ensuring the accuracy and efficiency of our system.Key ResponsibilitiesEnroll new aircraft onto CAMP application utilizing customer furnished and/or...

  • Sales and Enrollment Specialist

    1 month ago

    Montreal, Quebec, Canada My Consulting Offer Full time

    About My Consulting OfferWe're a team of career coaches dedicated to empowering students and recent graduates to secure coveted consulting roles at top-tier firms.Our mission is to provide a comprehensive training program and system to help our team members grow in their roles and achieve success.We offer a competitive base salary, excellent commission...

  • Sales and Enrollment Specialist

    1 month ago

    Montreal, Quebec, Canada My Consulting Offer Full time

    About My Consulting OfferWe're a team of career coaches dedicated to empowering students and recent graduates to secure coveted consulting roles at top-tier firms.Our mission is to provide a comprehensive training program and system to help our team members grow in their roles and achieve success.We offer a competitive base salary, excellent commission...

  • Bilingual Specialist

    4 weeks ago

    Montreal, Quebec, Canada St-Amour & Associates, Senc. Full time

    Job Title: Bilingual Specialist, Quality AssuranceJob Description:We are seeking a highly skilled Bilingual Specialist, Quality Assurance to join our team at St-Amour & Associates, Senc. in the pharmaceutical industry.About the Role:This is an exciting opportunity for a Quality Assurance professional to work with a fast-growing pharmaceutical company. As a...

  • Bilingual Specialist

    4 weeks ago

    Montreal, Quebec, Canada St-Amour & Associates, Senc. Full time

    Job Title: Bilingual Specialist, Quality AssuranceJob Description:We are seeking a highly skilled Bilingual Specialist, Quality Assurance to join our team at St-Amour & Associates, Senc. in the pharmaceutical industry.About the Role:This is an exciting opportunity for a Quality Assurance professional to work with a fast-growing pharmaceutical company. As a...

  • Bilingual Specialist

    3 weeks ago

    Montreal, Quebec, Canada St-Amour & Associates, Senc. Full time

    Job Title: Bilingual Specialist, Quality AssuranceJob Description:We are seeking a highly skilled Bilingual Specialist, Quality Assurance to join our team at St-Amour & Associates, Senc. in the pharmaceutical industry.About the Role:This is an exciting opportunity for a Quality Assurance professional to work with a fast-growing pharmaceutical company. As a...

  • Bilingual Specialist

    3 weeks ago

    Montreal, Quebec, Canada St-Amour & Associates, Senc. Full time

    Job Title: Bilingual Specialist, Quality AssuranceJob Description:We are seeking a highly skilled Bilingual Specialist, Quality Assurance to join our team at St-Amour & Associates, Senc. in the pharmaceutical industry.About the Role:This is an exciting opportunity for a Quality Assurance professional to work with a fast-growing pharmaceutical company. As a...

  • Bilingual Payroll Specialist

    3 weeks ago

    Montreal, Quebec, Canada ADP Full time

    Unlock Your Potential as a Bilingual Payroll SpecialistAre you a detail-oriented and organized individual with excellent communication skills? Do you have a passion for payroll and a desire to work in a dynamic and supportive environment? If so, we may have the perfect opportunity for you!As a Bilingual Payroll Specialist at ADP, you will play a critical...

  • Bilingual Payroll Specialist

    3 weeks ago

    Montreal, Quebec, Canada ADP Full time

    Unlock Your Potential as a Bilingual Payroll SpecialistAre you a detail-oriented and organized individual with excellent communication skills? Do you have a passion for payroll and a desire to work in a dynamic and supportive environment? If so, we may have the perfect opportunity for you!As a Bilingual Payroll Specialist at ADP, you will play a critical...

  • Bilingual Customer Service Representative

    1 month ago

    Montreal, Quebec, Canada Randstad Full time

    Bilingual Customer Relations Specialist OpportunityWe are seeking a dedicated and passionate individual to join our exceptional team as a full-time Bilingual Customer Relations Specialist. This is a Hybrid/Remote position with a schedule from Monday to Friday from 08:00 AM to 08:00 PM.Key Responsibilities:Provide respectful, accurate, and timely responses to...

  • Bilingual Customer Service Representative

    1 month ago

    Montreal, Quebec, Canada Randstad Full time

    Bilingual Customer Relations Specialist OpportunityWe are seeking a dedicated and passionate individual to join our exceptional team as a full-time Bilingual Customer Relations Specialist. This is a Hybrid/Remote position with a schedule from Monday to Friday from 08:00 AM to 08:00 PM.Key Responsibilities:Provide respectful, accurate, and timely responses to...

  • Bilingual Benefits Analyst

    1 month ago

    Montreal, Quebec, Canada CA09 Labatt Brewing Company Limited Full time

    Job Title: Bilingual Benefits AnalystAt CA09 Labatt Brewing Company Limited, we are seeking a highly skilled Bilingual Benefits Analyst to join our team. As a key member of our Rewards department, you will play a crucial role in administering and enhancing employee benefits programs.Key Responsibilities:Collaborate with employees and management to optimize...

  • Bilingual Benefits Analyst

    4 weeks ago

    Montreal, Quebec, Canada CA09 Labatt Brewing Company Limited Full time

    Job Title: Bilingual Benefits AnalystAt CA09 Labatt Brewing Company Limited, we are seeking a highly skilled Bilingual Benefits Analyst to join our team. As a key member of our Rewards department, you will play a crucial role in administering and enhancing employee benefits programs.Key Responsibilities:Collaborate with employees and management to optimize...

  • Bilingual Benefits Analyst

    4 weeks ago

    Montreal, Quebec, Canada CA09 Labatt Brewing Company Limited Full time

    Job Title: Bilingual Benefits AnalystAt CA09 Labatt Brewing Company Limited, we are seeking a highly skilled Bilingual Benefits Analyst to join our team. As a key member of our Rewards department, you will play a crucial role in administering and enhancing employee benefits programs.Key Responsibilities:Collaborate with employees and management to optimize...

  • Bilingual Benefits Analyst

    1 month ago

    Montreal, Quebec, Canada CA09 Labatt Brewing Company Limited Full time

    Job Title: Bilingual Benefits AnalystAt CA09 Labatt Brewing Company Limited, we are seeking a highly skilled Bilingual Benefits Analyst to join our team. As a key member of our Rewards department, you will play a crucial role in administering and enhancing employee benefits programs.Key Responsibilities:Collaborate with employees and management to optimize...

  • Bilingual Office Specialist

    4 weeks ago

    Montreal, Quebec, Canada Velan Full time

    Join Velan's Team as a Specialist, After-Market Technical ServicesWe are seeking a highly skilled and bilingual individual to join our team as a Specialist, After-Market Technical Services. As a key member of our team, you will be responsible for providing technical support to our customers and end-users, managing technical files, and engaging with...

  • Bilingual Office Specialist

    4 weeks ago

    Montreal, Quebec, Canada Velan Full time

    Join Velan's Team as a Specialist, After-Market Technical ServicesWe are seeking a highly skilled and bilingual individual to join our team as a Specialist, After-Market Technical Services. As a key member of our team, you will be responsible for providing technical support to our customers and end-users, managing technical files, and engaging with...

  • Bilingual Benefits Analyst

    1 month ago

    Montreal, Quebec, Canada CA09 Labatt Brewing Company Limited Full time

    Job Title: Bilingual Benefits AnalystAt CA09 Labatt Brewing Company Limited, we are seeking a highly skilled Bilingual Benefits Analyst to join our team. As a key member of our HR department, you will be responsible for administering and enhancing employee benefits programs, ensuring compliance with relevant regulations, and providing exceptional customer...

  • Bilingual Benefits Analyst

    4 weeks ago

    Montreal, Quebec, Canada CA09 Labatt Brewing Company Limited Full time

    Job Title: Bilingual Benefits AnalystAt CA09 Labatt Brewing Company Limited, we are seeking a highly skilled Bilingual Benefits Analyst to join our team. As a key member of our HR department, you will be responsible for administering and enhancing employee benefits programs, ensuring compliance with relevant regulations, and providing exceptional customer...