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Senior Manager, Data Controls
2 months ago
About the Role:
The Director of Food and Beverage Operations at Niagara Casinos is responsible for defining and executing the strategic plan for the Food and Beverage Department. This includes ensuring a remarkable experience for guests and team members, providing leadership and development opportunities, and mentoring to ensure the team consistently delivers best-in-class service, quality, and promotion to maximize profits.
Key Responsibilities:
- Strategic Planning: Develop and execute the Food and Beverage business plan to meet budgetary, financial, service, and employee engagement performance objectives.
- Leadership and Development: Provide leadership, development, and mentoring to ensure the team consistently delivers best-in-class service, quality, and promotion to maximize profits.
- Operational Management: Responsibility for the continuous improvement and development of all Food and Beverage Directors, Managers, and Supervisors and processes.
- Customer Service: Ensure consistently high customer service standards are met across all outlets from casual through fine dining.
- Financial Management: Work closely with Finance to analyze data to ensure short- and long-term efficiency and profitability. Reviewing financial data to determine areas of opportunity and implement necessary changes.
- Food Procurement and Pricing: Analyze food procurement and pricing matrices to ensure menu prices reflect fluctuating food costs.
- Staffing and Inventory: Ensure appropriate staffing, assignments, liquor licensing, and inventory levels.
- Special Events: Partner with various operating departments regarding all aspects of special event delivery. Ensures specifications of events are effectively communicated and executed in a timely manner and executed to high standards.
- Safety and Sanitation: Ensure all safety, sanitation, energy management, and preventative maintenance processes to ensure standards are consistently met.
- Communication: Open communication with direct reports concerning the progress and status of all operational functions.
- Leadership by Example: Promote the values of Niagara Casinos through leading by example and guiding staff in exhibiting these values in their daily duties.
- Flexibility: Flexibility to support a 24/7 operation.
Requirements:
- Education: Post-Secondary Diploma in Food and Beverage, Business Management, or equivalent in work experience.
- Experience: Minimum ten years' experience in directing multiple outlets in a high-profile and high-volume resort environment.
- Skills: Strong customer service and Food and Beverage background with demonstrated proficiency in all aspects of the hospitality and service industries. Excellent computer skills and system knowledge (Microsoft Office, POS, Purchasing/Inventory Management, and Time and Attendance systems).
- Certifications: Smart Serve certification, Food Safety/Food Handlers Certification.
- Language: English (preferred).
Benefits:
- Dental Care: Niagara Casinos offers dental care benefits to its employees.
- Disability Insurance: Niagara Casinos provides disability insurance to its employees.
- Discounted or Free Food: Employees of Niagara Casinos receive discounted or free food.
- Employee Assistance Program: Niagara Casinos offers an employee assistance program to its employees.
- Extended Health Care: Niagara Casinos provides extended health care benefits to its employees.
- Life Insurance: Niagara Casinos offers life insurance to its employees.
- On-Site Gym: Niagara Casinos has an on-site gym for its employees.
- On-Site Parking: Employees of Niagara Casinos have access to on-site parking.
- Paid Time Off: Niagara Casinos offers paid time off to its employees.
- RRSP Match: Niagara Casinos matches RRSP contributions for its employees.
- Tuition Reimbursement: Niagara Casinos offers tuition reimbursement to its employees.
- Vision Care: Niagara Casinos provides vision care benefits to its employees.
Work Location: In person
Language Code: en-US
