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Technical Solution Expert
2 weeks ago
The Solutions Engineer plays a key role in the pre-sales process by partnering with Sales and Customer Success to deeply understand customer challenges and align solutions to their business goals. They will be responsible for demonstrating and articulating the features of Symend's software product which are best suited for the needs of our customers, developing use-case solutioning, performing technical Symend product demonstrations, and supporting the development of financial business cases and owning the fulfillment of customer SOWs.
Key Responsibilities:- Sales Support: Work as a key member of the Sales team and help existing and potential customers understand the Symend offering and use-case solutioning of the Symend platform.
- Demonstrations: Develop tailored demonstrations that focus on solving the customer's most pressing challenges, using real-world examples and relevant data to illustrate value.
- Pitch Decks: Own and build pitch decks/use-case documents to illustrate what and how the Symend platform can satisfy the use-case.
- Customer Objections: Anticipate and address customer objections by providing clear, well-supported responses and differentiating Symend's offerings from competitors.
- Client Needs: Own and lead deep-dive discovery sessions to uncover, quantify, and prioritize customer pain points, ensuring alignment with their key business objectives.
- Demonstrations: Deliver engaging, outcome-focused demonstrations that clearly show how Symend's solutions address customer challenges and create measurable impact.
- Proposals: Help create concise technical documents, including proposals, solution overviews, and RFP responses.
- Business Cases: Build strong business cases that demonstrate financial and operational benefits, ensuring decision-makers clearly see the return on investment of Symend's solutions.
- KPIs: Develop clear success KPIs for clients' initial commercial contract, including the population they are targeting.
- Client Trust: Win customers' trust, build credibility, and demonstrate expertise by sharing insights on the latest advancements in the industry, provide competitive insights, and showcase Symend's strategy, capabilities, and roadmap.
- Implementation: Support customers beyond the sale by ensuring a smooth transition to implementation, tracking key success metrics, and reinforcing long-term value by working closely with product, development, and operations.
- Liaison: Serve as the technical liaison between the sales and technology teams at Symend by providing sales technical support to the Sales team and occasionally reaching out to Product and Engagement Science team for review and support as needed.
