Freight Operations Director
1 month ago
Delmar International Inc. is a global logistics and supply chain management leader, established in 1965 as a family-run customs broker in Montreal, Canada. We have evolved to deliver exceptional solutions to our clients, empowering business leaders with an intimate understanding of their requirements.
We value cultural diversity and recognize the importance of each individual. Our collaborative environment fosters innovative, courteous, and efficient client service. We also aim to contribute to a greener world and better the communities in which we operate.
Mandate:
The Vice President of Freight Operations will lead the freight division, overseeing air and ocean freight activities. This role involves strategic planning and team management. The ideal candidate will drive growth, improve operational efficiency, and enhance profitability and service quality.
Key Responsibilities:
- Lead, mentor, and develop a high-performing team of freight operations professionals.
- Establish and maintain relationships with shipping lines, carriers, and other key stakeholders to ensure reliable and cost-effective service.
- Work closely with clients to understand their needs, provide customized solutions, and ensure high levels of customer satisfaction.
- Ensure compliance with international shipping regulations and manage risks associated with freight operations.
- Monitor and manage the budget for the freight division, overseeing profit and loss and maintaining cost control.
- Continuously monitor, evaluate, and improve operational productivity.
- Monitor industry trends, competitor activities, and market dynamics to identify opportunities and adjust approaches as needed.
- Create and execute plans to improve client retention and expand client accounts.
- Integrate sustainable practices into the air and ocean freight operations.
- Drive efforts to implement innovative solutions that improve operational capabilities and expand service offerings.
- Provide regular reports on operational performance, key metrics, and strategic initiatives to senior management.
Requirements:
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field; Master's degree preferred.
- Minimum of 10 years of experience in ocean and/or air freight operations, with at least 5 years in a leadership role within a 3PL or similar environment.
- Previous experience in staff management.
- Strong knowledge of international shipping regulations, customs procedures, and compliance requirements.
- Proficiency in logistics management software and tools, including the CargoWise One system.
- Proficient in Microsoft Office 365.
- CIFFA designation is considered an asset.
- IMO-IMDG / IATA dangerous goods certification is considered an asset.
- Pharmaceutical & Project cargo experience is considered an Asset.
What You Offer:
- Excellent leadership and problem-solving skills.
- Strong critical thinking and analytical skills.
- Extremely detail-oriented and organized.
- Ability to thrive in a fast-paced and dynamic work environment.
- Ability to work independently (driven, self-starter, and self-managed).
- Proven track record of successfully managing and optimizing air and ocean freight operations.
- Strong interpersonal skills for interacting with various groups within the organization.
- Ability to empower others to create accountability.
- Excellent oral and written communication skills, with proficiency in French considered an asset.
What We Offer:
- Equal opportunity employer.
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health, dental, and vision insurance, and a fitness reimbursement program.
- Education Reimbursement program.
- Opportunities for professional development and career growth.
- A collaborative and supportive work environment.
- The chance to make a significant impact in a growing and innovative company.
- Balance between work and home life.
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