Aircraft Network Engineer for In-Flight Connectivity
1 week ago
Viasat is seeking an experienced Aircraft Network Engineer to join our Commercial Airline Support team. As a key member of this team, you will play a critical part in the service launch of new customers, supporting system activations and over-the-air system checks for new installations of the ViaSat onboard In-Flight Connectivity (IFC) solution.
About Us
Viasat has helped shape how consumers, businesses, governments, and militaries around the globe communicate for over 35 years. Our Commercial Airline Support team helps deliver and maintain our best-in-class "ViaSat In-Flight Connectivity" services to our Commercial Airline, Business Jet, and Maritime customers.
Your Role
You will work closely with internal and external stakeholders to support and close daily maintenance issues. This role requires strong communication skills, as you will need to interface with diverse audiences, including engineering teams, program management, customers, and third-party partners & suppliers. You must be comfortable working both as part of a global team and independently as a remote resource.
Key Responsibilities
* Assist ViaSat's customers with the planning and execution of maintenance, troubleshooting, and repair efforts
* Ensure complete and accurate documentation and records of all maintenance work performed on customer aircraft
* Travel to customer maintenance locations on short notice to support troubleshooting and repair operations
* Provide training to maintenance vendors and airline personnel on installation and maintenance of the ViaSat IFC solution
* Provide remote assistance to support diagnostic checks on ViaSat IFC equipment installed on customer aircraft
* Provide a timely remote response and resolution to any service inquiry related to installation and maintenance
* Ensure all install aids and equipment required to maintain the ViaSat IFC service is available and up to date
Requirements
* Associate's Degree or equivalent in Aircraft Maintenance, Electrical Engineering, Computer Science, or other relevant discipline
* Ability to interpret technical manuals and schematics, including engineering items supporting the installation and repair of the ViaSat IFE system
* Prior experience in a Technical Support or NOC role
* Prior experience working in a field support capacity
* Experience in IP networking
* Prior experience working with Linux/Unix
* Ability to work a flexible schedule in a 24x7 environment as needed to support round-the-clock operations
Salary Range
$90,000 - $110,000 per year, depending on experience.
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