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Key Holder

2 months ago


Municipal District of Rocky View No, Canada Brand Momentum Full time
Key Holder Job Description

We are seeking a highly motivated and customer-focused Key Holder to join our retail team at the Cross Iron Mills Lindt shop. As a Key Holder, you will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of store appearance.

Key Responsibilities:
  • Provide excellent customer service, ensuring high levels of customer satisfaction
  • Assess customer needs and provide assistance and information on product features
  • Welcome customers to the store and answer their questions
  • Drive sales by actively seeking out customers and promoting products
  • Remain knowledgeable on products offered and discuss available options
  • Cross-sell products and handle returns of merchandise
  • Build trusted relationships with customers and comply with inventory control procedures
  • Act as a brand ambassador for our products and support sales targets and goals
  • Perform opening and closing procedures, including cash handling and inventory duties
  • Assist with corporate gifting and other duties as assigned
Requirements:
  • Proven work experience as a Retail Sales associate, Sales representative, or similar role
  • Basic understanding of customer service practices and sales principles
  • Track record of achieving sales targets
  • Hands-on experience with POS transactions
  • Familiarity with inventory procedures
  • Solid communication and interpersonal skills
  • A friendly and energetic personality with a customer service focus
  • Ability to perform under pressure and address complaints in a timely manner
  • Availability to work flexible shifts
  • High school diploma
  • A passion for chocolate

We thank all applicants for their interest, however only selected candidates will be contacted. We are committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.