Application Support Specialist

4 weeks ago

Montreal, Quebec, Canada Mnp Llp Full time
Accounting Support Specialist Opportunity

MNP is a leading national accounting, tax, and business advisory firm in Canada. We are seeking an experienced Accounting Support Specialist to join our team.

The ideal candidate will have a strong background in accounting and technology, with excellent communication skills and a passion for providing superior customer service.

Responsibilities:

  1. Provide technical assistance to internal users on various accounting applications.
  2. Assess requests and determine root cause of issues.
  3. Develop an understanding of MNP's CaseWare templates.
  4. Identify and troubleshoot application problems.
  5. Escalate inquiries to the development team for fixes or to internal subject matter experts for issues requiring clarification.
  6. Document resolutions and workarounds in the knowledge base.
  7. Build trust with internal users by demonstrating a high level of expertise and professionalism.
  8. Contribute to the development of new ideas and approaches to improve work processes.

Requirements:

  1. Post-secondary education in accounting or at least 2 years of experience in a full-cycle accounting role.
  2. Fluent in French (oral and written) with excellent communication skills.
  3. Experience using accounting software such as QuickBooks, Sage, Xero, AgExpert, CaseWare, or CaseView.
  4. Experience working in public accounting is considered an asset.
  5. A passion for technology and desire to provide superior customer service.

MNP offers a competitive compensation package, including a generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible 'Dress For Your Day' environment, firm-sponsored social events, and more.

MNP is an equal opportunities employer and welcomes applications from diverse candidates.

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