Onboarding Professional

4 days ago


Vaughan, Ontario, Canada Toromont Cat Full time

Role Overview

In this key position, you will play a crucial role in ensuring a seamless onboarding experience for our customers. This customer-facing role involves engaging with clients daily over the phone and in person to ensure they receive the necessary support and guidance.

The ideal candidate will have a strong understanding of customer service principles and be able to communicate effectively with clients to address their needs and concerns.

Main Responsibilities

  • Connect with new customers to ensure accurate influencer data and registration on value-added solutions.
  • Develop and maintain onboarding scripts for varying customer scenarios.
  • Collaborate with sales teams to ensure a high level of customer satisfaction across all verticals.
  • Maintain and report customer feedback to continually improve the onboarding process.

Requirements

  • College diploma in Information Technology/Marketing/General Business.
  • Strong interpersonal and customer focus skills.
  • Clear and concise communication skills.
  • Ability to identify critical path tasks and prioritize relevant actions.

About Toromont Cat

With over 4,000 employees and 56 locations across Canada, Toromont Cat has a proven track record, industry knowledge, and service mindset to ensure our customers succeed.


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