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Enterprise Application Support Specialist

2 weeks ago

Mississauga, Ontario, Canada Jace Holdings Ltd. Full time

Jace Holdings Ltd. is seeking an Enterprise Application Support Specialist to join our IT Marketing Solutions Team. As a key member of our team, you will provide specialized Level 2 & 3 application support for our Salesforce Service Cloud platform. Your expertise in root cause analysis, triaging, and problem-solving will enable you to resolve complex issues efficiently and effectively.

Key Responsibilities:
  • Provide Level 2 & 3 application support for our Salesforce Service Cloud platform
  • Analyze and resolve complex issues through root cause analysis and troubleshooting
  • Liaise with cross-functional teams to identify business requirements and translate them into technical specifications
  • Collaborate with vendors and users to ensure smooth operations and effective issue prevention

To succeed in this role, you will need a strong background in software development, excellent communication skills, and the ability to work effectively in a team environment. A bachelor's degree in Computer Science or related field is required, as well as minimum 5 years of experience in software development.