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Head Cashier

2 months ago


Peace River Regional District, Canada Sippers Liquor Mart Full time
About the Role

We are seeking a highly skilled and experienced Head Cashier to join our team at Sippers Liquor Mart. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Hire and Train Staff: Recruit, train, and develop a team of cashiers to provide excellent customer service and meet sales targets.
  • Authorize Payments: Verify customer identities and authorize payments by cheque, ensuring accurate and secure transactions.
  • Return of Merchandise: Process returns and exchanges efficiently, resolving any issues that may arise.
  • Work Schedules: Establish and manage work schedules to ensure adequate staffing levels and meet business needs.
  • Reports and Analysis: Prepare and analyze sales reports, identifying trends and opportunities to improve sales and customer satisfaction.
  • Issue Resolution: Resolve customer complaints, supply shortages, and other issues that may impact the shopping experience.
  • Team Supervision: Supervise and coordinate the activities of cashiers, providing guidance and support to ensure excellent customer service.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in a retail environment.
  • Work Setting: Retail business with a focus on customer service and sales.
  • Personal Suitability: Accurate, reliable, and able to work in a fast-paced environment.