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Cloud Developer/Technical Support Specialist

1 month ago

Montreal, Quebec, Canada Intello Technologies Inc. Full time
Cloud Developer/Technical Support Specialist

About the Role

We are seeking a skilled Cloud Developer/Technical Support Specialist to join our team at Intello Technologies Inc. As a key member of our support organization, you will provide technical assistance and developer support for Google Cloud products and solutions.

Key Responsibilities

  • Provide technical support to customers using Google Cloud Platform products and solutions
  • Collaborate with internal support teams and customers to identify and document product bugs and feature requests
  • Implement effective solutions through collaboration with multi-functional teams and resources
  • Partner with internal teams to improve cloud products at a senior level

Requirements

  • Proficient in at least one of Java or Python
  • Demonstrate comprehensive troubleshooting tactics
  • Ability to quickly learn and explain new complex technologies and subjects
  • Resourcefulness and strong research skills
  • Significant abilities in reading, understanding and writing code samples to replicate customer issues, as well as reading and understanding logs and stack traces
  • Must have proficient Oral and Written English language and good communication skills

Preferred Qualifications

  • College diploma in Computer Science or 2 years of relevant knowledge/experience
  • Effectively build solutions with Linux-based systems
  • Proficient with web protocols: Not Only Structured Query Language (NoSQL), MapReduce, etc

What We Offer

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills