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Salesforce Administrator

2 months ago

Toronto, Ontario, Canada LEAP Legal Software Full time
About the Role

We are seeking a highly skilled Salesforce Administrator to manage the administrative tasks of our internal Salesforce CRM and integrated systems. As a key member of our team, you will be responsible for ensuring the smooth operation of our Salesforce environment, providing exceptional support to our users, and collaborating with our global systems administrators to drive process improvements.

Key Responsibilities:

  • First line of support for user requests for our internal Salesforce CRM and integrated systems
  • Assisting with building reports, dashboards, page layout changes, field creation, and maintaining users' roles, profiles, and permissions
  • Working with the global Salesforce team on projects and the further development of Salesforce

Requirements:

  • 2+ years' experience as a Salesforce Administrator
  • Salesforce Basic and Advanced Administrator Certification (Advanced Administrator Certification, Advanced Developer, or Platform II Certification)
  • Experience in building reporting, formula fields, and dashboards
  • Experience in implementing Sales Cloud and Service Cloud
  • Experience in Salesforce communities, hands-on with all aspects of Salesforce configuration and automation – workflows, flows, process builder
  • Advanced stakeholder management – C-suite
  • Experience with Atlassian tools, including Jira and Confluence
  • Experience gathering, documenting, and implementing requirements
  • Advanced ability to translate business needs into technical documentation for developers
  • Experience with data analytics and executive reporting (MQL, SQL, Dashboards)
  • Ability to translate Dashboard metrics into digestible business narratives
  • Hands-on with customizations of user setup, profiles, dashboards, and reports
  • Advanced ability to promote the adoption of new features and train users
  • Experience with data migration, Pardot list management, and integration techniques
  • Hands-on experience with Salesforce Automation tools such as Lightning flows, Visual Flows, Approval Processes, Validation Rules, and Changesets
  • Proficient with Excel
  • Exceptional organizational skills
  • Superb communication skills with an ability to collaborate and provide feedback to peers and leadership

What We Offer:

  • Competitive Health Insurance, RSP Plan, and vacation time
  • A fantastic culture – open communication and transparency through practical and quarterly strategic briefings
  • Hybrid, flexible working model
  • Excellent working environment
  • Employee Share Scheme

About LEAP

LEAP is a leading provider of Legal Practice Productivity Solutions, part of ATI – one of the largest international LegalTech companies. We're united by a genuine passion for what we do, enriched by the care we show our customers and each other, and driven by the difference we can make together.

Our culture is about prioritizing and celebrating the incredible humans behind our market-leading technology. We believe in empowering our team members with resources, ongoing support, and career growth opportunities. With us, your career will grow as you do, with opportunities to step into new roles, explore new departments, and even work abroad.