Network GIS Analyst
2 weeks ago
Apotex Inc. is a leading global health company that produces high-quality, affordable medicines for patients worldwide. With a presence in over 75 countries, Apotex employs nearly 7,200 people in manufacturing, R&D, and commercial operations.
Job SummaryAs a Network GIS Analyst, you will be responsible for the administration and understanding of data network and network security, including all communication systems within the Global Information Systems Infrastructure group. Your key responsibilities will include monitoring, troubleshooting, and supporting core data network and end-user data network needs, including servers, desktops, phones, voice mails, cell phones, data connectivity to host systems, and applications.
Key Responsibilities- Hold technical responsibility for general administration of the global data network and network security and all communication systems in alignment with the design, GIS strategy, guidelines, principles, policies, and procedures.
- Provide 2nd and 3rd-level support to our end-user communication systems in accordance with GIS Service Level Agreement.
- Manage personal performance incorporating a commitment to ongoing professional development and continuous learning.
- Assist in fulfilling departmental objectives and obligations.
- Investigate, diagnose, and resolve incidents with co-workers and customers.
- Update the call track system in accordance with GIS processes. Monitor and communicate progress of incidents and escalate if necessary.
- Liaise regularly with internal customers & teams to understand their needs and keep them current with the progress and findings of applicable projects.
- Provide accurate and complete documentation of processes and procedures to ensure that systems can be supported.
- Required to be on-call. All such work will be covered by the requirements of the on-call policy.
- Utilize problem-solving techniques to identify root causes of issues with internal customers and contractors, or to determine courses of action in the performance of their more complex activities.
- Develop an in-depth understanding of all Apotex policies, procedures, and standards and operating processes associated with their information technology area.
- Ensure that their advice given to internal clients and co-workers complies with directives and is given in a professional manner.
- Provide input in the development/amendment of standard operating procedures.
- Proficient in the use of office automation tools, including Word, Excel, PowerPoint, and Outlook.
- Provide Status Reports, Expense Reports, and Employee Time Exceptions Forms on a timely basis when required.
- Work in a safe manner, collaborating as a team member to achieve all outcomes.
- Demonstrate behaviors that exhibit our organizational values: Collaboration, Courage, Perseverance, and Passion.
- Ensure personal adherence with all compliance programs, including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Environment policies, and HR policies.
- All other relevant duties as assigned.
Education
Engineering/Computer Science degree or equivalent work experience.
Knowledge, Skills, and Abilities
Excellent verbal and written skills.
Collaborative style and interpersonal skills with the ability to work effectively in a matrix, client-focused environment.
Proven customer service and support orientation with familiarity with ITIL or similar service delivery/support models.
Configure data and security network, including routing/switching, troubleshooting, management reporting; traffic, firewalls, proxy, cloud-security, fault, and performance monitoring, Ethernet, and IP protocols.
Administration, installation, and implementation of data networking and network security devices.
Experience
Ability to understand and analyze end-user problems and to troubleshoot on a timely manner.
4-6 years of experience or education in a validated and/or change-controlled environment.
Maintaining and administration of Event Management and Network Reporting Tools, including BMC, Solarwinds, HP NNM, Riverbed Cascade.
Administration of all network security layers, including cloud-based (including NexGen FW, Identity Service Access Control Systems, Proxy/Policy control systems).
Understanding of Video Conferencing, with the ability to troubleshoot, traffic management, and high-quality of service.
Assist in routine moves, adds, and changes (MACs) on voice and data equipment in coordination with Logistics staff.
Learn voice mail systems, including administration, set up, and configuration (i.e., Call Pilot, Cisco Unity).
Experience with scanning technologies (RF and Fixed mount), including configuration, set up, programming, and troubleshooting.
Learn Avaya/Nortel CS100E, Cisco Call Manager, or equivalent PBX systems, including configuration, administration, troubleshooting, traffic, management, and reporting (certification an asset).
Gain experience in working with SIP, VOIP, and Microsoft OCS, Microsoft Lync, and Cisco Unified Communication Systems.
Knowledge of wireless (WIFI) technology administration, including cellular, two-way, and in-building systems.
Experience in data/security/voice communication protocols and rolling out of networking and security technologies on a global basis.
Administer and responsible for email systems, including cloud-based email (e.g., 0365).
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