Service Team Associate

4 weeks ago

Burnaby, British Columbia, Canada Michaels Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels. As a Service Team Member, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Help customers shop our store, locate products, and provide them with solutions to meet their needs.
  • Ensure a fast and friendly checkout experience, executing cash handling to standards and maintaining a clean and organized checkout area.
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments as needed.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in the truck unload, stocking, and planogram (POGs) processes to maintain a well-merchandised and in-stock store.
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Interact with others in an accepting and respectful manner, remaining positive and respectful even in difficult situations.
  • Cross-trained in Custom Framing selling and production.
Preferred Qualifications
  • Retail and/or customer service experience preferred.
Work Environment
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

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