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Operations Director
2 months ago
We are seeking a highly skilled and experienced Operations Director to join our team at Sephora. As a key member of our operations team, you will be responsible for leading the operations of a specific store location, ensuring the execution of all operations-focused processes, and maintaining high standards of operational excellence.
Key Responsibilities- Operational Excellence: Lead the operations of the store, ensuring the execution of all operations-focused processes, and maintaining high standards of operational excellence.
- Inventory Management: Manage the inventory of the store, including shipping, receiving, and returning merchandise, cycle counting, and ensuring that all processes are completed within company guidelines and timeframes.
- Visual Merchandising: Manage the merchandising concepts and on-stage visuals, ensuring they meet company standards. Manage all in-house and/or third-party cleaning crews, providing feedback, coaching, and escalation as necessary.
- Supply Management: Manage the process of maintaining appropriate budget and quantity of supplies, testers, and samples for the store.
- Performance Assessment & Development: Participate in the management of all performance management situations for the operations team, ensuring timely feedback for improvement is delivered and followed up on as necessary.
- Client Engagement: Regularly act as the Manager on Duty within the store, engaging with Beauty Advisors and clients on the sales floor whenever possible.
- Budget Strategy: Be seen as the expert by demonstrating a strong understanding of the store's sales performance, staffing, and payroll, as well as all other controllable expenses within the store.
- You have one to three years' experience in a similar role at a similar volume store or equivalent internal experience.
- You have proven ability to influence peers and provide feedback.
- You can demonstrate strong store operations skills.
- You have demonstrated effective time management and problem-solving skills.
- We are a leading beauty retailer with a passion for delivering exceptional customer experiences.
- We offer a dynamic and supportive work environment, with opportunities for growth and development.
- We invest heavily in training and education, to help you achieve your professional goals.
