Implementation Technical Specialist

3 months ago

Mississauga, Ontario, Canada CEI Fleet Collision and Safety Full time
Position Overview

The Implementation Technical Specialist plays a crucial role in the successful onboarding of new clients onto our accident management and risk/safety platforms. This position requires a blend of technical expertise and project management skills to ensure a seamless integration process.

Key Responsibilities
  • Lead the technical aspects of client onboarding, ensuring adherence to custom requirements and timely delivery of implementation.
  • Coordinate with internal teams, including the New Business Implementation Team and IT resources, to facilitate the onboarding process.
  • Act as the technical Subject Matter Expert (SME) for client onboarding, providing insights on web applications and technical architecture.
  • Conduct thorough reviews and validations of onboarding processes to ensure all customer specifications are met.
  • Identify and mitigate potential risks to prevent delays in project timelines.
  • Develop and track Quality Assurance metrics to align project teams and business objectives.
  • Collaborate with the Implementation Manager to operationalize customer requirements for the accident management and risk/safety programs.
  • Engage in process design and technical design discussions to leverage technology-based solutions for enhanced efficiency.
Qualifications
  • Bachelor's Degree in a related field or equivalent work experience.
  • Experience in leading IT projects or sub-teams, with a strong understanding of project management principles.
  • Proficiency in SQL and relational database concepts, with a preference for MS SQL Server.
  • Excellent organizational, planning, and time management skills.
  • Strong verbal and written communication abilities, capable of bridging business and technical teams.
  • Familiarity with Microsoft Office suite and proven data presentation skills.
  • Ability to communicate effectively in English.
Company Commitment

CEI Fleet Collision and Safety is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and encourage all qualified candidates to apply, regardless of background or identity.

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