Customer Experience Associate
6 days ago
As a Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our customers and helping them achieve their financial goals.
Our ideal candidate is a people-centric individual who can connect with customers in a relatable way, taking a proactive approach to discovering their needs and listening to understand what they are asking for.
- Key Responsibilities:
- Process day-to-day transactions
- Nurture rich, long-standing relationships with customers
- Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities
- Be a technology expert and share knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
What We're Looking For:
- Strong customer relationships and delivery of excellent customer service
- Ability to uncover and solve customers' needs
- Excellent communication skills to explain complicated concepts simply
- Success in a target-based performance environment, as well as contribution to a team-oriented work environment
- Eagerness to learn and determination to succeed
Requirements:
- Proven customer service skills through work or community involvement
- Ability to assist in a professional, friendly, and efficient manner
- Flexibility to work a flexible schedule
- Comfortable in simple sales situations
- Strong technical skills and ability to promote digital and self-service banking options to customers
What's in it for You:
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support career growth and enhance skills
- An organization committed to making a difference in our communities – for you and our customers
- Recognition and rewards for high-performance, with leadership support through meaningful development conversations that enable faster advancement and internal training
- A competitive compensation and benefits package
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