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Business Operations Manager
3 months ago
As a member-owned cooperative, we are dedicated to assisting our members in achieving their genuine aspirations and overcoming real challenges, enabling them to lead the fulfilling lives they desire. This commitment has been our focus for over 80 years, resulting in a robust membership of nearly 600,000 individuals. Additionally, we reinvest 10% of our budgeted profits back into the community, totaling almost $90 million since 2000, because we believe that when our members thrive, our communities should prosper as well.
Position: Business Operations Manager
Role Overview
The Business Operations Manager will autonomously oversee a portfolio of business members within the Mid-Island/Duncan/North Island region, focusing on their deposit and lending needs under the mentorship of a Senior Manager in Small Business Banking. These business clients typically have significant deposit and cash management requirements and are prime candidates for cross-selling additional Coast Capital Savings (CCS) products and services. For borrowing needs, credit limits generally do not exceed $250,000, though they may be higher depending on the security provided. The expected allocation of time across various responsibilities is approximately 90% for Portfolio and Risk Management and 10% for Business Development.
Key Responsibilities
- Plan, organize, and execute assigned tasks to ensure timely completion while maintaining high-quality standards and exceptional customer service.
- Conduct effective risk monitoring and control for a portfolio of business clients through timely completion of annual credit reviews and ongoing monitoring of banking activities.
- Ensure adherence to compliance and security policies, including audit reviews.
- Manage commercial loans and mortgage exposures accurately by ensuring proper booking of limits in banking systems, along with appropriate security and documentation.
- Enhance quality and profitability of business with existing members and new customers referred by colleagues.
- Build and strengthen customer relationships by effectively onboarding clients to CCS.
- Deepen existing customer relationships through cross-selling of business products.
- Accurately process customer requests within specified timeframes.
- Deliver proactive, friendly, knowledgeable, and professional customer service.
- Prepare documentation for everyday banking, lending, and investment products.
- Identify, document, and report any potential risk issues.
- Understand and comply with all regulatory and compliance requirements.
- Prevent losses due to fraud, counterfeiting, money laundering, or defalcation.
- Develop and expand relationships with existing business members.
- Collaborate actively with other business partners and branch contacts.
Qualifications
- Minimum of 4 to 6 years of relevant experience.
- Experience in financial services, including lending, commercial banking, portfolio management, and business development.
- A Bachelor's Degree in Business/Commerce, MBA, or a relevant designation is preferred.
- Fundamental knowledge of commercial products (credit and deposits).
- Basic understanding of financial statements, accounting principles, and analytical skills.
- Familiarity with commercial credit analysis, policies, security, and legal procedures.
- Basic knowledge of deposit and cash management products.
Commitment to Equity, Diversity & Inclusion
At Coast Capital, we recognize that not everyone will meet every requirement. We are committed to fostering inclusive futures for all, including our employees. We see potential in our team members and are eager to invest in their future. If you are enthusiastic about this career opportunity, we encourage you to apply even if your experience does not perfectly align with every qualification listed.
We strive to provide an accessible candidate experience for individuals with diverse abilities. If you require accommodations, please let us know, and we will work with you to meet your needs.
