Hotel Operations Manager

4 weeks ago

Whistler, British Columbia, Canada Mountain Retreat Hotel & Suites Full time
Job Title: Hotel Operations Manager

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Mountain Retreat Hotel & Suites. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our hotel runs smoothly and efficiently.

Key Responsibilities:
  • Develop and Implement Policies and Procedures: Create and implement policies and procedures to ensure that our hotel operates in accordance with our high standards.
  • Supervise Staff: Lead and motivate our front desk team to provide exceptional service to our guests.
  • Conduct Performance Reviews: Regularly review the performance of our staff to ensure that they are meeting our high standards.
  • Conduct Training Sessions: Provide training to our staff to ensure that they have the skills and knowledge needed to provide exceptional service.
  • Negotiate with Clients: Negotiate with clients to secure the use of our facilities.
  • Perform Front Desk Duties: Provide exceptional service to our guests at the front desk.
  • Prepare Budgets and Monitor Revenues and Expenses: Prepare and monitor budgets to ensure that our hotel is operating within our financial targets.
  • Prepare Marketing Plans: Develop and implement marketing plans to attract new guests to our hotel.
  • Implement Marketing Activities: Implement marketing activities to promote our hotel and attract new guests.
  • Address Customer Complaints: Address customer complaints in a professional and courteous manner.
  • Develop and Implement Business Plans: Develop and implement business plans to ensure that our hotel is operating efficiently and effectively.
  • Establish Work Schedules: Establish work schedules to ensure that our staff are working efficiently and effectively.
  • Manage Events: Manage events at our hotel to ensure that they are successful and well-organized.
  • Organize and Maintain Inventory: Organize and maintain inventory to ensure that our hotel is well-stocked and that our guests have access to the amenities they need.
Requirements:
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Language: English.
  • Work Hours: 32 to 40 hours per week.

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