Pension Team Lead

3 weeks ago


Mississauga, Ontario, Canada People Corporation Full time
Pension Team Lead Job Description

We are seeking a highly skilled Pension Team Lead to join our team at People Corporation. As a Pension Team Lead, you will be responsible for leading a team of pension professionals in the effective day-to-day administration of our client pension plans.

Key Responsibilities:
  • Provide leadership and motivation to a team responsible for maintaining accurate defined benefit and/or defined contribution pension plan records, calculations, and communication based on plan provisions, actuarial assumptions, and legislative rules.
  • Perform peer reviews and participate in the production of daily work, year-end validations, annual statements, and regulatory filings.
  • Run reports and provide analysis of team and client metrics to managers.
  • Manage requests, deadlines, workloads, and staff assignments to meet client deliverables.
  • Ensure the team meets company and client service standards.
  • Develop, coordinate/facilitate, and maintain training for staff on systems, administrative processes, plan interpretations, and current legislative requirements.
  • Resolve and troubleshoot issues that arise.
  • Handle escalations from members and clients.
  • Participate in projects and company initiatives to find and implement new processes, compliance, and solutions.
  • Be responsible for internal controls and accuracy.
  • Participate in the recruitment of new staff and interviews.
  • Facilitate performance reviews and manage personnel and HR policies.
  • Monitor and maintain high team engagement and morale.
  • Collaborate with other members of the BPA pension teams to support overall department goals and objectives.
  • Contribute to business growth as a key member of the company's leadership team.
Requirements:
  • A minimum of 3 years of work experience in a customer service environment, preferably related to defined benefit pension administration.
  • Detailed knowledge of defined benefit pension plan administration, actuarial assumptions, CIA recommendations, and legislative regulations for Ontario and other jurisdictions.
  • Ability to interpret, apply, and communicate changes to pension provisions and regulations.
  • Strong people, leadership, and coaching skills.
What We Offer:
  • Learn by working alongside our experts.
  • Extended health care and dental benefits.
  • A retirement savings plan with company contributions.
  • A suite of Health & Wellness offerings.
  • Mental Health programs and support for you and your family.
  • Assistance for the completion of industry designations.
  • Competitive compensation.

We are committed to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employee has the opportunity to reach their potential.


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