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Client Relations Specialist
3 months ago
Poste: Agent de Service à la Clientèle
Résumé du Poste:
Le candidat retenu sera responsable d'assister et d'informer les clients qui cherchent des renseignements. Il devra également exécuter les tâches administratives essentielles au bon fonctionnement des opérations. L'objectif principal sera de soutenir les efforts de vente et de générer des revenus additionnels.
Compétences et Qualifications Requises:
- Diplôme d'études secondaires ou équivalent.
- Préférence pour les candidats ayant un diplôme d'études collégiales.
- Connaissance des règlements douaniers canadiens est un atout.
- Familiarité avec les services et systèmes de FedEx Express et FedEx Ground est souhaitable.
- Capacité à réussir les évaluations de base et les examens périodiques.
- Capacité à soulever des charges allant jusqu'à 70 lb et à manipuler des colis pesant jusqu'à 150 lb avec l'aide d'équipements appropriés.
- Doit réussir les formations et tests obligatoires.
- Compétences informatiques dans un environnement PC/Windows.
- Excellentes aptitudes interpersonnelles et de communication verbale.
- Capacités analytiques et de résolution de problèmes.
- Compétences en négociation.
- Aptitude à travailler sous pression dans un environnement dynamique et surveillé.
Langues: La maîtrise du français et de l'anglais est requise.
Transparence Salariale: Les détails concernant la rémunération seront fournis lors du processus de sélection.
Détails Supplémentaires: Cette description de poste est générale et ne vise pas à être exhaustive. Le titulaire du poste peut être amené à accomplir d'autres tâches selon les besoins de l'entreprise. Il est essentiel de réussir les formations récurrentes et de maintenir les accréditations nécessaires. Les candidats doivent également posséder un permis de conduire valide et avoir un dossier de conduite en règle.
Dénégation de Responsabilité: Cette description de poste ne constitue pas un inventaire complet des fonctions et responsabilités associées au poste. Le candidat doit être prêt à s'adapter aux exigences changeantes de l'entreprise.