Operations Manager
2 months ago
Job Summary
The Assistant District Manager plays a crucial role in supporting the District Manager in managing operations and analyzing data and processes. This position requires a strong understanding of the company's operational values and culture, as well as excellent leadership and analytical skills.
Key Responsibilities
- Collaborate with the District Manager to monitor local market conditions and competitive pricing.
- Develop and implement safety programs and incentives to ensure teams are focused on the company's number one value.
- Provide training, coaching, and goal setting for employees under direct supervision.
- Support recruitment and retention initiatives to positively impact turnover.
- Ensure the ongoing proper administration of collective bargaining agreements and participate in negotiations.
- Implement plans and practices to ensure employee compliance with company practices, policies, and regulatory requirements.
- Track staffing needs and make recommendations to meet customer service expectations.
- Monitor deferrals, customer feedback, and service with the Operations Manager to optimize customer service levels.
- Review productivity improvement recommendations made by the Operations Manager and authorize corrective action as required.
- Assist the District Manager in negotiating or directing negotiations on disposal and transportation costs.
- Participate in the sale of large volumes of products and develop tenders.
- Assist the Operations Manager and Sales Manager with container management and compactor sales.
- In collaboration with the District Manager and Controller, assist in the monthly forecasting and annual budget process.
- Support departmental management teams to monitor and adjust costs to meet monthly forecasts.
- Oversee sales plans, including territory planning, productivity measures, and sales tracking to meet goals.
- Build relationships and liaise with key partners in city government.
Requirements
- Minimum of 5-8 years' experience in an operations and/or sales management position.
- Post-secondary degree, preferably in business or commerce.
- Excellent planning, strategic, and analytical skills, financial literacy essential.
- Highly developed leadership and entrepreneurial skills.
- Excellent negotiation and communication skills.
- Demonstrate a proven track record of achieving business plan objectives.
- Possession of a commercial driver's license is an asset.
- Knowledge of the transportation industry.
Physical Requirements
- Extended sitting position.
- Light physical effort.
- Work performed in an office environment.
- May involve periodic walking during the work day.
- Flexible hours (may start at 4:00 am).
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