IT Helpdesk Technician

We are seeking a highly skilled and experienced IT Helpdesk Technician to join our team at the Kenora Catholic District School Board. As a key member of our Information Technology department, you will be responsible for providing technical support and assistance to our staff and students.

• Maintain and monitor our IT systems to ensure continuity of services
• Provide primary technical assistance on the helpdesk to support technical issues across all departments
• Work closely with the IT Technician Lead on key projects across various platforms
• Perform technical diagnostics and preventative maintenance on school board devices
• Creates and maintains information technology documentation, contingency, and disaster recovery plans
• Acts as a resource person to Board committees, school committees, school councils and staff in computer information technology matters

• College diploma in an IT related discipline
• A minimum of 2 years IT work experience
• Equivalent combination of education, training, and experience may be considered
• Critical thinker with good troubleshooting, diagnostic and problem-resolution skills
• Ability to work effectively and collaboratively as an individual contributor as well as part of a team and with other relevant stakeholders at all levels of the organization
• Ability to identify and manage changing priorities, to mitigate potential risks and query large data sets
• Proficiency in providing and measuring exceptional Customer Service experience and maintaining professional working relationships with peers and external vendors
• Industry standard certifications in an IT related discipline would be considered
• Excellent communication and interpersonal skills as it pertains to supporting end users with a varying degree of computer experience
• Ability to develop priorities and sound documentation to support work within the scope of position
• Passion for learning and implementing innovative solutions
• Ability to work in a fast-paced environment and work under pressure
• Knowledge of the following considered an asset: Microsoft 365, Google Workspace Networking (Fortinet)

• Competitive salary range: $52,000-$74,000 per annum
• 4 weeks starting vacation
• Full benefit packages including Extended Health, Dental, AD & D and Group Life Insurance as well as automatic enrollment into a comprehensive OMERS Pension Plan