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Systems Analyst
4 weeks ago
Position Overview
We are seeking a highly skilled Systems Analyst to join our team at Emtec, working on large-scale government client projects in Ottawa. The ideal candidate will have deep knowledge of IT Service Management (ITSM) tools and hands-on experience with BMC-ITSM deployment.
Key Responsibilities
- Implement applications to support projects, departments, and organizations;
- Translate business requirements into systems design and technical specifications;
- Analyze and recommend alternatives and options for technical solutions;
- Provide system expertise to functional and technical teams;
- Provide application support to end-users by troubleshooting and correcting issues;
Requirements
- 5+ years of experience working as a Systems Analyst implementing BMC-ITSM projects or 5+ years ITSM project implementation experience with the ability to complete BMC training;
- Previous experience working on government projects;
- Experience with BMC Digital Workplace and/or BMC Atrium Orchestrator;
- ITIL certification;
- BMC certifications;
- Government of Canada security clearance in process or completed;
Professional Skills
- Solid written, verbal, and presentation communication skills;
- Strong team and individual player;
- Maintains composure during all types of situations and is collaborative by nature;
- High standards of professionalism, consistently producing high-quality results;
- Self-sufficient, independent requiring very little supervision or intervention;
- Demonstrate flexibility and openness to bring creative solutions to address issues;
Workplace
Hybrid model, currently working remotely, with the possibility of onsite work in Ottawa and occasional travel.