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Museum Ambassador

2 months ago

Ottawa, Ontario, Canada Bank of Canada Full time

About the Role

The Bank of Canada is seeking a highly skilled and enthusiastic individual to join our team as a Museum Guide. As a key member of our Visitor Services team, you will play a vital role in delivering exceptional customer service to our visitors and promoting the Bank's mission and values.

Key Responsibilities

  • Meet and greet visitors at the front desk, providing information and answering questions about the Museum and its exhibits.
  • Raise public awareness of the Bank's role and responsibilities through engaging dialogue with visitors.
  • Develop and deliver guided tours, family activities, and school programs that bring the Museum's history and heritage to life.
  • Assist with the Museum boutique and participate in various visitor services projects as required.

Requirements

  • Strong communication and presentation skills, with the ability to engage with visitors of all ages and backgrounds.
  • Proven interpersonal skills and ability to work effectively as part of a team.
  • Ability to quickly build an understanding of the Museum's history, heritage, and mission.
  • Experience providing exceptional customer service and ensuring guest comfort and satisfaction.

Preferred Qualifications

  • Knowledge of the Bank of Canada and its role in the Canadian economy.
  • Experience in museum or education settings, preferably as a guide, interpreter, or teacher.
  • Ability to work in a bilingual environment (English and French) and willingness to learn and improve language skills.

What We Offer

  • A competitive salary range of $25.90 to $28.78 (job grade 10).
  • A dynamic and inclusive work environment that values diversity and promotes professional growth.