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Senior Digital Software Architect

2 months ago

Montreal, Quebec, Canada ServiceNow Full time

**About ServiceNow**

ServiceNow is a global market leader in delivering innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.

**Job Summary**

The Customer Outcomes Success Architect will be responsible for developing and maintaining C-level executive relationships and relationship management across 1-2 clients. The primary objective for the Success Architect will be to drive Customer Outcomes at these managed clients, leading to client product adoption, renewals, and expansion of ServiceNow offerings.

**Key Responsibilities**

  • Develop strong executive relationships with Chief Information Officers (CIOs), Chief Financial Officers (CFOs), Chief Human Resource Officers (CHROs), and business leaders.
  • Develop implementation strategies and readiness processes to accelerate time to value.
  • Maintain account-level relationships for clear value proposition within the account.
  • Participate in account delivery governance.
  • Advocate and champion ServiceNow's best practices.
  • Deliver high customer satisfaction metrics for assigned accounts.

**Requirements**

  • Minimum 7 years of experience in a management consulting leadership role at a top-tier consulting company or equivalent, focused on technology (Digital/SaaS/Enterprise Software) enabled transformations.
  • Proven track record of success at F50-500 accounts.
  • Understanding of issues and imperatives driving digital transformation across industries.
  • Depth in digital transformation design, implementation, and management.
  • Middle and back office functional experience.
  • IT, HR, and GBS Transformation experience.
  • Strong executive relationships with CIOs, CFOs, CHROs, and business line leaders.
  • Experience serving as part of a key client account leadership team.
  • Successful experience integrating with other account functions in developing and implementing account strategies and Customer Outcomes plans.
  • Experience developing account partnering (co-delivery) relationships with large consultancies and technology implementation firms, Big 4, GSIs.
  • Knowledge of ServiceNow - minimal, ideal is knowledge and experience with multiple ServiceNow product suites.
  • Must be fluent in French.