Store Logistics Coordinator

4 weeks ago

Laval, Quebec, Canada Sporting Life Full time

Sporting Life

Sporting Life stands as a premier Canadian retailer specializing in sports lifestyle products. Since its inception, our mission has been to deliver unparalleled experiences to our customers and their families, striving for continuous improvement in all we do. We pride ourselves on offering top-notch outdoor apparel, footwear, equipment, and accessories for individuals of all ages, blending sport and fashion in a unique way.

As an outdoor enthusiast, you embody the essence of the Sporting Life. Your passion for activities such as skiing, snowboarding, cycling, running, tennis, hiking, and camping drives you to inspire our customers to embrace an active lifestyle. You thrive in a team-oriented environment, adapting to the dynamic nature of retail, fostering innovation, and collaborating with exceptional leaders, associates, and vendors. We seek individuals who genuinely represent our brand values and celebrate the joy of sports and an active lifestyle.

OPERATIONS SUPERVISOR

Reporting directly to the Store General Manager, the Operations Supervisor is primarily tasked with overseeing the merchandising, visual presentation, and warehouse teams to achieve profitability targets and key performance indicators (KPIs). This role involves managing the execution and maintenance of visual display standards, product presentation, and ensuring the timely and accurate fulfillment of online orders and shipment processing.

Key Responsibilities:

Customer Engagement:

Sets a standard for exceptional customer service, leading by example for both internal and external customers. Acts as a support to the Senior Management team when needed. Provides leadership on the sales floor during designated times.

Visual Merchandising:

Directs and manages merchandise presentation initiatives, ensuring adherence to presentation standards and maintaining product quality and quantity. Monitors and oversees the development and assessment of plan-o-grams related to product presentation. Ensures that weekly merchandise directives, markdowns, and promotional setups are executed within established timelines and standards.

Warehouse Management:

Guarantees efficient product flow in and out of the warehouse, adhering to established standards. Ensures timely introduction of new products to the sales floor, meeting a 24-hour execution standard.

E-commerce Operations:

Oversees the execution of order fulfillment, ensuring adherence to delivery timelines. Provides coaching to resolve staffing and inventory delivery challenges as necessary. Ensures all reporting is completed and submitted within required timeframes. Manages opening and closing procedures effectively. Collaborates with the senior management team to prepare for and execute annual inventory processes. Plans and manages seasonal transitions. As a member of the Senior Management team, ensures compliance with Health and Safety Policies and programs. Guarantees adherence to loss prevention standards by all staff members.

Leadership Development

Inspires and guides warehouse, e-commerce, and visual staff on customer service standards, store cleanliness, departmental responsibilities, health and safety practices, employee relations, and compliance with company policies. Aids in staff development through ongoing coaching, succession planning, performance evaluations, and consistent leadership. Conducts daily coaching sessions with the team, fostering a high-performance environment focused on achieving departmental KPIs and targets. Collaborates with the Assistant Manager or Customer Experience Manager in the initial interview process for visual, warehouse, and e-commerce hires.

Training and Onboarding:

Facilitates onboarding processes and ensures orientation is completed within targeted timeframes.

Qualifications:

3-5 years of progressive experience in retail management. Experience in visual merchandising or warehouse operations is an asset. Demonstrates leadership by example, fostering teamwork to achieve results. Possesses an entrepreneurial spirit, competitive nature, self-confidence, and self-motivation. Exhibits superior communication skills. Maintains a strong sense of urgency in addressing business and staff needs. Displays adaptability to changing business requirements. Possesses excellent organizational skills to prioritize tasks effectively in a dynamic environment. Basic computer proficiency is required.

Benefits:

Access to leading brands and vendors, including training and development opportunities. Competitive salary and compensation package. Attractive product discounts. Opportunities for professional growth and advancement. Flexible scheduling options.

Join us at Sporting Life, where we are #unlikeanystoreintheworld.

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