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International Specialist

2 months ago

Edmonton, Alberta, Canada University of Alberta Full time
About the Role

The University of Alberta is seeking an experienced International Specialist to join our Enrolment Services team. As a key member of our team, you will provide functional oversight, expertise, and dedicated support for operations related to international students.

Key Responsibilities
  • Provide subject matter expertise on University of Alberta records, registrations, and tuition for international students.
  • Support registrar processes and procedures that cater to international students, from admission to student and through their university careers.
  • Lead on processes specific to international students, including tuition cohort assignment support, tuition guarantee letters and enforcement, international student operational reporting, and building exceptional working relationships with international campus partners.
  • Support other Specialists through processes that support international students, including student record and registration support.
  • Research and stay up-to-date on policy changes, procedural changes, and governance decisions to ensure the Office of the Registrar is well-positioned to support international students.
  • Collaborate with other Specialists and Assistant Registrars to provide staff with accurate information on student records policy, procedure, and business practices.
  • Investigate best practices in service delivery and proactively propose enhancements to the Assistant Registrar.
  • Research topics related to international students and provide analysis and interpretation of student data.
  • Contribute to the development of performance measures within the unit and assist in monitoring and evaluating these measures.
  • Assist in coordinating activities of the unit and provide expert policy and business knowledge to staff.
  • Collaborate with other Specialists and the Assistant Registrar to provide direct support to the Specialist (Fees & Registration), Functional Analyst (Fees), and Assistant Registrar(s), Enrolment Services.
Requirements
  • Bachelor's degree or a two-year diploma with additional years of experience.
  • Two to four years of experience in a service-centred environment, within post-secondary student services with a working knowledge of records management practices and problem-solving approaches.
  • Minimum of Two years of Campus Solutions Student Administrative experience within the context of students' registration, records, and fees.
  • Experience with applying University Policy and Procedure.
  • Strong client service aptitude and advising skills.
  • High attention to detail and analysis skills.
  • Excellent communication and interpersonal skills to provide effective coaching, mentorship, and guidance to all staff.
Preferred Qualifications
  • Existing knowledge of the University of Alberta International Tuition Guarantee.
  • In-depth knowledge of Campus Solutions and how registrations and the student record work together.
  • High proficiency with Excel and Google Sheets that allow the individual to create and envision enhancements to our work and student data reporting.