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Information Technology Specialist

2 months ago

Delta, British Columbia, Canada Ying Da Enterprises Group Inc Full time
About the Role

We are seeking a highly skilled Information Technology Specialist to join our team at Ying Da Enterprises Group Inc. As an IT Support Analyst, you will be responsible for providing technical assistance and support to our employees and customers.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to users experiencing difficulties with computer systems and networks.
  • Problem-Solving: Consult user guides, technical manuals, and other documents to research and implement solutions to technical issues.
  • Incident Management: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Customer Service: Provide excellent customer service and respond to user inquiries in a professional and courteous manner.
  • System Administration: Participate in the redesign of applications and other software, and provide business systems, network, and Internet support to users.
  • Backup and Recovery: Perform Web-server backup and recovery operations to ensure business continuity.
Requirements
  • Education: College/CEGEP or equivalent experience.
  • Experience: 2 years to less than 3 years of experience in a similar role.
  • Language: Fluency in English.
  • Work Hours: 35 to 40 hours per week.