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Shift Manager

2 months ago

Hamilton, Ontario, Canada Northwood Restaurant Ltd. Full time
About the Role

We are seeking a highly skilled and experienced Shift Manager to join our team at Northwood Restaurant Ltd. As a Shift Manager, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our customers receive exceptional service and that our food quality meets the highest standards.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of our kitchen and service staff to ensure seamless execution of our menu and service standards.
    • Provide guidance and support to our team members to help them develop their skills and knowledge.
  • Operations Management
    • Establish and implement efficient systems and processes to manage our inventory, supplies, and equipment.
    • Monitor and control labor costs, ensuring that we are operating within our budget.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Quality Control
    • Ensure that all food and beverages meet our high quality standards.
    • Conduct regular quality control checks to identify areas for improvement.
  • Reporting and Administration
    • Prepare and submit accurate and timely reports on sales, inventory, and labor costs.
    • Maintain accurate records of staff performance, customer feedback, and other relevant data.
Requirements
  • Education and Experience
    • College or CEGEP diploma in a related field (e.g. hospitality, business administration).
    • Minimum 1 year of experience in a supervisory or management role in a restaurant or food service environment.
  • Skills and Abilities
    • Excellent leadership and communication skills.
    • Ability to work in a fast-paced environment and make decisions under pressure.
    • Strong problem-solving and analytical skills.
    • Ability to work independently and as part of a team.
  • Work Environment
    • Work in a fast-paced restaurant environment with a high volume of customers.
    • Work in a physically demanding environment with frequent standing, walking, and lifting.
What We Offer
  • Competitive Salary and Benefits
  • Opportunities for Professional Development
  • A Dynamic and Supportive Work Environment