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Customer Service Ambassador

2 months ago

Edmonton, Alberta, Canada CB Canada Full time

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at CB Canada.

About the Role: As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded. You will work closely with our team to resolve customer inquiries, provide information on our services, and ensure a positive experience for our clients.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information about our services.
  • Reservation Management: Manage customer reservations, including making, confirming, changing, and canceling reservations.
  • Payment Processing: Process customer payments, handle cash, and assist with online booking processes.
  • Passenger Support: Greet passengers during check-in, assist with luggage storage, and provide information on company policies.
  • Office and Cleaning Duties: Perform various office and cleaning duties to maintain a clean and organized work environment.

Requirements:

  • Previous Customer Service Experience: A minimum of 1 year of experience in a customer-facing role.
  • Availability: Evening and weekend availability required.
  • Numeracy and Communication Skills: Strong numeracy and oral communication skills.
  • Teamwork and Problem-Solving: Ability to work well with others and possess superior problem-solving and decision-making skills.
  • Computer Skills: Proficient in Microsoft Office and use of a computer.
  • Personality and Reliability: Friendly, service-oriented personality and reliable transportation preferred.